The Department of Veterans Affairs Technology Acquisition Center awarded an indefinite delivery indefinite quantity contract vehicle to Decisionpoint Corporation for enterprise wide Medallia customer experience measurement tools. The single award contract has a potential value of $60,035,000 over five years. Two firm fixed price delivery orders under the contract total $950,000 for Medallia Experience Cloud and Medallia Ideas software as a service, to be performed in Montgomery Village, Maryland through September 2024 and July 2024 respectively.
The originating solicitation sought proposals for an indefinite delivery requirements contract for Medallia Experience Cloud, Ideas, Experience Orchestration and other software as a service solutions. Offerors were required to demonstrate capabilities including unlimited historical customer feedback data collection, near real-time response data collection, configurable reporting and adaptive predictive analytics. The set-aside was for Service-Disabled Veteran-Owned Small Businesses. The solicitation involved collecting customer experience data to help the Department of Veterans Affairs measure and improve engagement with veterans.
Generated 2/7/24, 9:10 AM