Enterprise wide medallia customer experience measurement tool saas
Active Indefinite Delivery Contract Awarded Last action
- Contract number
- 36C10A23D0004
- Awardee
-
Decisionpoint Corporation UEI GPASKFTTVQL9
- Awarding agency
-
VA Technology Acquisition Center
Headquarters, Department of Veterans Affairs
- Task orders
- 8 $12,819,107 obligated
Award facts
- Opportunity
-
- Indefinite Delivery Requirements Contract Vehicle for Medallia Software as a Service (SaaS) Solicitation · 36C10A23Q0128 · Posted May 31, 2023
- Combined order value
- $12,819,107 Current and potential, with all options
- Last date to order 65% complete
- IDV ceiling 21% used
- $60,035,000.00
- Maximum order
- $15,000,000.00
- Award type
- Single award
- Who can order
- Only the awarding agency
- Contracting staff
- NAICS code
- 541519 Other Computer Related Services
- Set-aside
- Service-Disabled Veteran-Owned Small Business
- Competition
- Full and Open Competition after exclusion of sources · 1 offer Negotiated Proposal / Quote
- Pricing
- Firm Fixed Price
- Legislative mandates
-
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
About this IDV
The Department of Veterans Affairs Technology Acquisition Center awarded a single-award IDIQ to Decisionpoint Corporation, a service-disabled veteran-owned small business, with a contract ceiling of $60,035,000 and an award date of July 27, 2023. The IDIQ is set aside for Service-Disabled Veteran-Owned Small Businesses.
Place of performance includes Montgomery Village, Maryland and Austin, Texas. The originating solicitation, posted May 31, 2023 with proposals due June 16, 2023, sought an indefinite delivery requirements contract for Medallia Software as a Service, including Medallia Experience Cloud, Ideas, Experience Orchestration, and related SaaS solutions. The solicitation required capabilities including unlimited historical customer feedback data collection, near real-time response data collection, configurable reporting, and adaptive predictive analytics across 41 CLINs spanning five ordering periods.
The period of performance runs from July 27, 2023 through July 26, 2028. NAICS code 541511 (custom computer programming) and PSC code D302 (IT and telecom facilities design) apply.
Under this IDIQ, the VA Technology Acquisition Center has issued seven delivery orders totaling approximately $12.8 million in combined ceiling value. Recent orders include a $3.02 million firm fixed-price delivery order awarded February 1, 2026 for enterprise-wide Medallia customer experience measurement SaaS through January 31, 2027, performed in Austin, Texas; a $3.67 million order awarded February 1, 2025 for Medallia vSignals through January 31, 2026; and a $3.95 million order awarded February 1, 2024 for enterprise-wide Medallia customer experience measurement through January 31, 2025. All task orders are firm fixed price with no additional set-aside designation.
Task orders
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Other Administrative Action | $0 | |
| Original award | $0 |
Quick answers
Who was awarded contract 36C10A23D0004?
36C10A23D0004 was awarded to Decisionpoint Corporation by VA Technology Acquisition Center (Headquarters) on July 27, 2023.
How much is contract 36C10A23D0004 worth?
Orders under 36C10A23D0004 have obligated $12,819,107. 36C10A23D0004's own ceiling is $60,035,000. A single order can be worth up to $15,000,000.
How many orders have been placed under contract 36C10A23D0004?
8 orders have been placed under 36C10A23D0004, the latest on February 1, 2026.
Who can order from contract 36C10A23D0004?
36C10A23D0004 is a single award indefinite delivery contract. Only the awarding agency can place orders on it.
Was contract 36C10A23D0004 competed?
The extent of competition for 36C10A23D0004 was full and open competition after exclusion of sources. The government received 1 offer. It was set aside: Service-Disabled Veteran-Owned Small Business.
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