Enterprise wide medallia customer experience measurement tool saas
Active Awarded Last action
- Contract number
- 36C10B26N0015
- Awardee
-
Decisionpoint Corporation UEI GPASKFTTVQL9
- Awarding agency
-
VA Technology Acquisition Center
Headquarters, Department of Veterans Affairs
- Obligated
- $3,024,492
Award facts
- Contract value 100% obligated
- $3,024,491.74 Current and potential, with all options
- Completion date 74% complete
- Current and potential, with all options
- Contracting staff
- NAICS code
- 541519 Other Computer Related Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition after exclusion of sources Negotiated Proposal / Quote
- Pricing
- Firm Fixed Price
- Place of performance
- Austin, TX 78744, USA
- Legislative mandates
-
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
About this award
The Department of Veterans Affairs Technology Acquisition Center awarded a delivery order valued at $3.02M to Decisionpoint Corporation for an Enterprise Wide Medallia Customer Experience Measurement Tool Software-as-a-Service (SaaS) solution. The contract is firm fixed price with no set-aside designation and extends through January 31, 2027. This delivery order is issued under a larger $60M Indefinite Delivery/Indefinite Quantity (IDIQ) contract vehicle that the VA previously established with Decisionpoint for Medallia customer experience measurement tools, enabling the agency to procure ongoing customer feedback and experience management capabilities across its enterprise operations.
Decisionpoint Corporation, a service-disabled veteran-owned small business headquartered in Gaithersburg, Maryland, brings substantial expertise in delivering customer experience solutions and IT services to federal agencies. The company's selection for this award reflects its established track record supporting the VA and other agencies with technology operations, cloud migration, application management, and specialized tools such as customer experience measurement platforms. Performance will be conducted in Austin, Texas, with the contract completion targeted for the end of January 2027.
Quick answers
Who was awarded contract 36C10B26N0015?
36C10B26N0015 was awarded to Decisionpoint Corporation by VA Technology Acquisition Center (Headquarters) on February 1, 2026.
How much is contract 36C10B26N0015 worth?
The government has obligated $3,024,492 on 36C10B26N0015.
Is contract 36C10B26N0015 an order under another contract?
Yes. 36C10B26N0015 is a delivery order under 36C10A23D0004, an indefinite delivery contract.
Was contract 36C10B26N0015 competed?
The extent of competition for 36C10B26N0015 was full and open competition after exclusion of sources.
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