Federal Supply Schedule 47QTCA23D000M
Active Awarded Last action
- Contract number
- 47QTCA23D000M
- Awardee
-
Communication Service For The Deaf, Inc. UEI FCENSA9TJKB6
- Awarding agency
-
Federal Acquisition Service
General Services Administration
- Task orders
- 1
Award facts
- Opportunity
-
- 47QSMD20R0001 Solicitation number
- Last date to order 80% complete
- IDV ceiling
- $5,000,000.00
- Award type
- Multiple award
- Who can order
- All agencies
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- Set-aside
- No set-aside
- Competition
- Full and Open Competition Negotiated Proposal / Quote
- Pricing
- Fixed Price with Economic Price Adjustment
Award details come from SAM.gov/FPDS.
About this IDV
GSA Federal Acquisition Service issued a Federal Supply Schedule contract to Communication Service For The Deaf, Inc. on October 19, 2022, for automated contact center solutions with a $5 million ceiling and performance period ending October 18, 2027. The contract (47QTCA23D000M) is a multiple-award vehicle covering video-enabled platforms for American Sign Language customer support, including monthly shared or dedicated server platforms, one-time implementation fees, and hourly rates for dedicated on-call representatives.
Communication Service For The Deaf, Inc., a non-profit organization based in Austin, Texas, delivers specialized communication services for deaf and hard-of-hearing individuals. The schedule price list includes five-year pricing with annual escalation, prompt-payment and quantity-discount terms, and supports procurement needs across civilian federal agencies. Representatives must hold a high school diploma and two years of customer service and ASL experience. The labor portfolio spans two categories with hourly rates from $45.20 to $50.72, both at high-school education level with no security-clearance requirements.
On July 7, 2025, the Federal Communications Commission issued a $217,590 delivery order under this schedule to Communication Service For The Deaf, Inc. for a consumer support line serving deaf or hard-of-hearing individuals who use American Sign Language. Place of performance is Washington, DC, with completion scheduled for July 10, 2027. The order is firm fixed price. The contract includes FAR clause 52.223-99 COVID-19 safety protocols.
Task orders
| Task order | Ordering agency | Obligated | Awarded |
|---|---|---|---|
| Consumer support line for deaf or hard-of-hearing (DHH) individuals who use american sign language (ASL). | Federal Communications Commission | $217,590 |
Transactions
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| Vendor Address Change | $0 | |
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| Modification | $0 | |
| Other Administrative Action | $0 |
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Quick answers
Who was awarded contract 47QTCA23D000M?
47QTCA23D000M was awarded to Communication Service For The Deaf, Inc. by Federal Acquisition Service (General Services Administration) on October 19, 2022.
How much is contract 47QTCA23D000M worth?
47QTCA23D000M's own ceiling is $5,000,000.
How many orders have been placed under contract 47QTCA23D000M?
1 order has been placed under 47QTCA23D000M, the latest on July 7, 2025.
Who can order from contract 47QTCA23D000M?
47QTCA23D000M is a multiple award federal supply schedule. All agencies can place orders on it.
Is contract 47QTCA23D000M part of a contract vehicle?
Yes. 47QTCA23D000M is part of Multiple Award Schedule (MAS).
Was contract 47QTCA23D000M competed?
The extent of competition for 47QTCA23D000M was full and open competition.
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