The Department of the Treasury Bureau of the Fiscal Service awarded Cask NX LLC a blanket purchase agreement to establish an enterprise service management solution. Under this agreement, Cask has provided services including ServiceNow training, IT service management and configuration management database design, and implementation of the solution's Phase 1. Cask was awarded over $3.5 million in firm fixed price calls for these purposes, to be performed in Virginia, California and at the prime contractor's headquarters in Stafford, Virginia.
The blanket purchase agreement and subsequent calls aim to implement an Enterprise Service Management platform from ServiceNow to enhance the Bureau's management of its IT services portfolio. Cask has provided training, design, and initial implementation of IT Service Management and Configuration Management Database functionality to establish help desk, change management and configuration visibility capabilities. These capabilities allow the Bureau to standardize service delivery and improve oversight of its financial operations through increased configuration management, as the Bureau manages federal payments, collections, and accounting reporting services for multiple government agencies.
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