Telphone satisfaction survey service
Ended Awarded Last action
- Contract number
- HSSCCG05A0046
- Awardee
-
International Business Machines Corporation UEI VV9KH3L99VE3 Part of International Business Machines Corporation
- Awarding agency
-
Citizen and Immigration Services
Department of Homeland Security
- Task orders
- 4 $2,033,559 obligated
Award facts
- Combined order value
-
- $2,033,559 Current, with exercised options
- Not on record Potential, with all options
- Last date to order 100% complete
- Who can order
- Only the awarding agency
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- PSC
- R799 Support- Management: Other
- Set-aside
- No set-aside
- Competition
- Full and Open Competition Negotiated Proposal / Quote
- Pricing
- Order Dependent (IDV only)
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
About this IDV
The U.S. Department of Homeland Security, Citizenship and Immigration Services (DHS USCIS) awarded a Blanket Purchase Agreement (BPA) to International Business Machines Corporation (IBM) under the Mission Oriented Business Integrated Services (MOBIS) Federal Supply Schedule contract. The BPA, valued at an undisclosed ceiling amount, covers telephone customer satisfaction survey services from December 2004 through September 2008.
Under this BPA, DHS USCIS issued several task orders for IBM to provide customer satisfaction survey services, program management support, and information/customer services. These task orders, issued between 2005 and 2008, did not have specified ceiling values. The contracted services were performed in the Washington, D.C. area and were procured using the MOBIS schedule, which provides professional services for management, organizational, and business improvement solutions. This BPA demonstrates IBM's extensive experience in delivering technology-enabled customer experience and program management solutions to federal civilian agencies like DHS USCIS.
Task orders
| Task order | Ordering agency | Obligated | Awarded |
|---|---|---|---|
| Measuring customer satisfaction survey | Citizen and Immigration Services | $189,880 | |
| DHS uscis, information and customer services division (icsd), customer satisfaction survey services award. | Citizen and Immigration Services | $506,124 | |
| Program management support | Citizen and Immigration Services | $697,617 | |
| Support | Citizen and Immigration Services | $639,938 |
Transactions
| Action | Obligated | Date |
|---|---|---|
| Close Out | $0 | |
| Modification | $0 | |
| Other Administrative Action | $0 |
Quick answers
Who was awarded contract HSSCCG05A0046?
HSSCCG05A0046 was awarded to International Business Machines Corporation by Citizen and Immigration Services (Department of Homeland Security) on December 29, 2004.
How much is contract HSSCCG05A0046 worth?
Orders under HSSCCG05A0046 have obligated $2,033,559.
How many orders have been placed under contract HSSCCG05A0046?
4 orders have been placed under HSSCCG05A0046, the latest on May 30, 2008.
Who can order from contract HSSCCG05A0046?
Only the awarding agency can place orders on it.
Is contract HSSCCG05A0046 under another contract?
Yes. HSSCCG05A0046 is a blanket purchase agreement under GS23F7107H, a federal supply schedule, on Mission Oriented Business Integrated Services (MOBIS).
Was contract HSSCCG05A0046 competed?
The extent of competition for HSSCCG05A0046 was full and open competition.
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