CQM and CX services
Ended Awarded Last action
- Contract number
- 75N99020A00006
- Awardee
-
Armand Corporation UEI L8CXTJVBATF3
- Awarding agency
-
NIH Construction
National Institutes of Health, Department of Health and Human Services
- Task orders
- 0
Award facts
- Last date to order 100% complete
- Award type
- Multiple award
- Who can order
- Only the awarding agency
- NAICS code
- 236220 Commercial and Institutional Building Construction
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 7 offers Multiple Award, Fair Opportunity
- Pricing
- Order Dependent (IDV only)
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
About this IDV
Armand Corporation, doing business as Armand of New York, was awarded a Multiple Award Blanket Purchase Agreement (BPA) under the General Services Administration (GSA) Professional Services Schedule (PSS) on November 4, 2019, to provide Customer Quality Management (CQM) and Customer Experience (CX) services. The contract was funded by the National Institutes of Health (NIH) Construction division and was not issued under any small business set-aside program. The ultimate completion date for this BPA was October 20, 2024. While the ceiling value is listed as $0.00, this reflects the blanket nature of the agreement under the GSA schedule, where pricing and specific obligations are typically established through individual task orders issued against the BPA rather than as fixed contract values.
The scope of work encompasses customer quality management and customer experience service offerings, leveraging Armand Corporation's capabilities under the Professional Services Schedule. As a Multiple Award BPA, this vehicle provided the NIH Construction division with a procurement mechanism for obtaining CQM and CX services on an indefinite delivery basis, allowing for task order issuance as requirements emerged. The use of the GSA schedule framework enabled streamlined acquisition procedures while maintaining compliance with federal procurement regulations. The specific locations of performance, detailed service levels, and individual task order values would be established through separate task order documentation issued throughout the contract period.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Supplemental Agreement for work within scope | $0 | |
| Original award | $0 |
Quick answers
Who was awarded contract 75N99020A00006?
75N99020A00006 was awarded to Armand Corporation by NIH Construction (National Institutes of Health) on November 4, 2019.
Who can order from contract 75N99020A00006?
75N99020A00006 is a multiple award blanket purchase agreement. Only the awarding agency can place orders on it.
Is contract 75N99020A00006 under another contract?
Yes. 75N99020A00006 is a blanket purchase agreement under GS10F0440X, a federal supply schedule, on The Professional Services Schedule (PSS).
Was contract 75N99020A00006 competed?
The extent of competition for 75N99020A00006 was full and open competition. The government received 7 offers.
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