Customer experience strategic development support services

Active Awarded Last action

Contract number
HQ003422A0013
Awardee
Awarding agency
Task orders
8 $16,822,933 obligated

Award facts

Opportunity
  • HQ003422R0140 Solicitation number
Combined order value
  • $19,528,224 Current, with exercised options
  • $42,108,428 Potential, with all options
Last date to order 85% complete
IDV ceiling 12% used
$140,000,000.00
Maximum order
$50,000,000.00
Award type
Single award
Who can order
Only the awarding agency
Contracting staff
Set-aside
No set-aside
Competition
Full and Open Competition · 2 offers Multiple Award, Fair Opportunity
Pricing
Firm Fixed Price
Legislative mandates

Award details come from SAM.gov/FPDS.

About this IDV

Washington Headquarters Service established a single-award Blanket Purchase Agreement with The Clearing, Inc. on August 11, 2022, with a $140 million ceiling through August 10, 2027, for customer experience strategic development support services.

The BPA is established against the GSA Multiple Award Schedule. The Clearing is a for-profit Subchapter S corporation and Total Small Business concern. Work is performed in Washington, Virginia.

The BPA procures organizational transformation and strategic consulting services including customer experience strategy, change management, program and project management office support, digital transformation readiness, and workplace organizational transformation. Pricing across all calls is firm fixed price.

Recent BPA-call activity includes a $9.57 million customer experience strategic development support call issued August 28, 2024, running through August 27, 2029; a $4.03 million customer experience and customer relationship management readiness support call (Exercise OY1) issued September 30, 2024, through September 29, 2027; an $8.58 million collaborative tools application and business process functional support call issued April 1, 2026, through March 31, 2031; a $12.67 million strategic communication support call issued May 1, 2024, through April 30, 2029; and a $1.74 million onboarding portal support call issued September 25, 2023, through September 24, 2026. Washington Headquarters Service and the Office of the Secretary of Defense account for the largest share of ordering activity. The Clearing self-performs 99 percent of contract labor with minimal subcontractor engagement.

Task orders

Transactions

Action Obligated Date
Supplemental Agreement for work within scope P00007 $0
Supplemental Agreement for work within scope P00006 $0
Exercise an Option P00005 $0
Supplemental Agreement for work within scope P00004 $0
Supplemental Agreement for work within scope P00002 · Strategic planning and coaching support services $0
Supplemental Agreement for work within scope P00001 · Strategic planning and coaching sppt SVS $0
Original award $0

Quick answers

Who was awarded contract HQ003422A0013?

HQ003422A0013 was awarded to The Clearing, Inc. by Washington Headquarters Service (Department of Defense) on August 11, 2022.

How much is contract HQ003422A0013 worth?

Orders under HQ003422A0013 have obligated $16,822,933. Their combined current value, with exercised options, is $19,528,224. Their combined potential value, with all options, is $42,108,428. HQ003422A0013's own ceiling is $140,000,000. A single order can be worth up to $50,000,000.

How many orders have been placed under contract HQ003422A0013?

8 orders have been placed under HQ003422A0013, the latest on April 1, 2026.

Who can order from contract HQ003422A0013?

HQ003422A0013 is a single award blanket purchase agreement. Only the awarding agency can place orders on it.

Is contract HQ003422A0013 under another contract?

Yes. HQ003422A0013 is a blanket purchase agreement under GS10F0065X, a federal supply schedule, on Multiple Award Schedule (MAS).

Was contract HQ003422A0013 competed?

The extent of competition for HQ003422A0013 was full and open competition. The government received 2 offers.

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