Blanket Purchase Agreement GS00F251CA-36C10X18A0001

The blanket purchase agreement awards CFI Group USA LLC an indefinite delivery/indefinite quantity contract to conduct performance satisfaction surveys for various federal agencies through task order calls. The Department of the Interior Departmental Offices Office of Policy Management and Budget serves as the funding agency, awarding the contract vehicle with no set-aside designation. Task orders issued to date involve survey design, data collection, analysis and reporting to measure...

CFI Group USA LLC holds a multiple-award Federal Supply Schedule contract from the General Services Administration's Professional Services Schedule (PSS) to provide a range of market research, customer satisfaction surveys, data analysis, and consulting services to U.S. federal government agencies. Under this $66.6 million ceiling contract, CFI Group has been awarded various delivery orders and blanket purchase agreements to conduct performance and satisfaction surveys for major departments...

This Federal Supply Schedule contract, awarded by the General Services Administration's Federal Acquisition Service, provides marketing research, customer satisfaction surveying, and related professional services. The prime contractor, Douglas Webb & Associates Inc. dba Tenpoint Complete, was awarded contract 47QRAA21D003R on March 22, 2021 for a 5-year period of performance through March 21, 2026. The $500,000 multiple-award contract offers services under SIN 541910, including labor...

This Indefinite Delivery Contract (IDC) was awarded by the Federal Emergency Management Agency (FEMA) to ICF Incorporated, L.L.C., a global consulting and technology services firm, to establish a program for conducting customer service satisfaction surveys for FEMA's Public Assistance Program. The contract has a potential value of $500,000 and includes three task orders. The first task order, awarded on August 31, 2010 for $771,744.04, was for conducting the Public Assistance Program Customer...

The Department of State's Bureau of the Comptroller and Global Financial Services (CGFS) awarded a $986,000 single-award Blanket Purchase Agreement (BPA) to the woman-owned small business Office Remedies, Inc. (ORI). This 5-year BPA, effective from 2024 to 2029, allows CGFS to efficiently procure customer satisfaction survey support services from ORI. Under this IDV, CGFS has issued multiple BPA calls to ORI totaling over $273,000 to date. These include $115,151 for the FY25 ICASS Global...

The Department of Education's Office of Federal Student Aid (FSA) awarded a $6,000,000 Blanket Purchase Agreement (BPA) to CFI Group USA LLC, a for-profit limited liability company based in Ann Arbor, Michigan. The BPA, which utilizes the General Services Administration's Multiple Award Schedule (MAS) contract vehicle, requires CFI Group to provide customer experience surveying services to gather feedback from federal student aid applicants through various mobile channels. The survey results...

The Department of Treasury's Internal Revenue Service awarded PCG Enterprises, Inc. a multiple-award Blanket Purchase Agreement to provide survey, focus group, and analytical services supporting taxpayer satisfaction and customer experience initiatives. Valued at up to $10 million, the BPA enables task orders across IRS divisions through October 2023 to assess interactions and identify service improvements through qualitative and quantitative audience research methods. Three task orders issued...

The Consumer Financial Protection Bureau awarded Deloitte Consulting LLP a blanket purchase agreement under its existing Multiple Award Schedule with the General Services Administration to obtain survey design and research services. The BPA call has a potential value of $2.4 million and performance will take place in Washington, D.C. through January 2022. Deloitte will provide on-site survey design support on an as-needed basis to inform the CFPB's consumer protection and research initiatives...

Advanced Survey Design, LLC, a service-disabled veteran-owned small business, holds a federal contract IDV award from the General Services Administration's Multiple Award Schedule (MAS) contract. Under this $13.5 million IDV, the company provides a range of professional and administrative services to various federal agencies, including survey design, data collection, analysis, and reporting. Notable task orders have been issued by the U.S. Air Force Global Strike Command, the Defense Health...

This Federal Supply Schedule contract with ID GS10F078CA was awarded by the Federal Acquisition Service, a civilian agency, to Customer Value Systems International LIMITED Partnership, a for-profit organization. The contract has a ceiling value of $2,080,839 and a period of performance through April 2030. It provides professional services including survey research, qualitative research, and data analysis, with hourly rates established for 26 labor categories such as executive officers,...