USDA office of customer experience design support service to support OCX, the central organization to provide consistent and cohesive management support for the application of CX practices across…
Ended Blanket Purchase Agreement Awarded Last action
- Contract number
- 12314421A0005
- Awardee
-
Essnova Solutions, Inc. UEI JY5MNLLPX1K5
- Awarding agency
-
Office of Procurement and Property Management
Department of Agriculture
- Task orders
- 5 $4,671,009 obligated
Award facts
- Combined order value
- $4,671,009 Current and potential, with all options
- Last date to order 100% complete
- Award type
- Single award
- Who can order
- Only the awarding agency
- Contracting staff
- Funding agency
- Office of the Chief Information Officer Department of Agriculture
- NAICS code
- 541512 Computer Systems Design Services
- Set-aside
- No set-aside
- Pricing
- Firm Fixed Price
Award details come from SAM.gov/FPDS.
About this IDV
The U.S. Department of Agriculture (USDA) Office of the Chief Information Officer (OCIO) has awarded a Blanket Purchase Agreement (BPA) contract to Essnova Solutions, Inc., a small disadvantaged business, to provide a variety of customer experience (CX) and design support services. Under this $4.5 million single-award IDV, Essnova has been issued multiple BPA call contracts valued at over $2.2 million to date.
Through these BPA calls, Essnova will support the USDA's OCX program, which aims to provide consistent and cohesive CX management across the agency. The services include CX Executive Order and President's Management Agenda support, CX maturity assessments, voice of the customer analysis, and digital support for the OCX Client Experience Center. Essnova will also provide design support for the USDA Forest Service's firefighter CX research program. The contracted work is being performed at Essnova's Birmingham, Alabama location under firm fixed-price terms.
Description
USDA office of customer experience design support service to support OCX, the central organization to provide consistent and cohesive management support for the application of CX practices across USDA. Base: 3/29/2021 - 9/30/2021 option year 1: 1
Task orders
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | $0 | |
| Exercise an Option | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Original award | $0 |
Quick answers
Who was awarded contract 12314421A0005?
12314421A0005 was awarded to Essnova Solutions, Inc. by Office of Procurement and Property Management (Department of Agriculture) on March 26, 2021.
How much is contract 12314421A0005 worth?
Orders under 12314421A0005 have obligated $4,671,009.
How many orders have been placed under contract 12314421A0005?
5 orders have been placed under 12314421A0005, the latest on May 19, 2022.
Which agency awarded contract 12314421A0005?
Office of Procurement and Property Management (Department of Agriculture) awarded 12314421A0005, with funding from Office of the Chief Information Officer (Department of Agriculture).
Who can order from contract 12314421A0005?
12314421A0005 is a single award blanket purchase agreement. Only the awarding agency can place orders on it.
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