Delta health systems implementation program - mainline health systems, INC. (mhsi) aims to enhance the efficiency and effectiveness of its primary clinics by addressing key challenges such as long…

The Department of Health and Human Services Health Resources and Services Administration awarded Mainline Health Systems Inc. $350,000 under the Delta Health Systems Implementation Program on September 1, 2026.

Mainline Health Systems Inc. will implement self-service kiosks at check-in and triage intake, deploy HealowAI Genie within its eClinical Works EMR to provide 24/7 patient support and automate routine tasks, and integrate an AI-powered no-show prediction model within the EMR to reduce missed appointments and optimize provider schedules. These initiatives target key operational challenges across the recipient's primary clinics in rural southeast Arkansas, including long wait times, administrative burdens, and patient no-shows that diminish patient satisfaction and care quality.

The performance period runs through August 31, 2028, with place of performance in Monticello, Arkansas. Mainline Health Systems Inc., a non-profit healthcare organization incorporated in 1986, operates 33 health center sites across eight rural counties in southeast Arkansas, serving a predominantly low-income population. The Delta Health Systems Implementation Program funds rural healthcare organizations directly to implement projects that improve financial sustainability and increase access to care, including financial and operational improvement, quality improvement, telehealth, and workforce development projects in the Delta region, with awards available for up to two years.

Delta health systems implementation program - mainline health systems, INC. (mhsi) aims to enhance the efficiency and effectiveness of its primary clinics by addressing key challenges such as long wait times, administrative burdens, and patient no-shows. These issues can lead to decreased patient satisfaction, reduced revenue, and suboptimal patient care. The proposed services to address the challenges faced throughout healthcare systems in the delta are implementing self-service kiosks throughout the patients visit, implement healow AI genie and the AI-powered no-show prediction model within the EMR. Mhsi will utilize the funding to introduce self-service kiosks at check-in and during triage intake to streamline the registration process, reduce wait times, and improve data accuracy. Patients will be able to register, update their information, and make payments quickly and conveniently. Mhsi will implement the healow AI genie feature within the EMR, eclinical works, to provide 24/7 patient support, automate routine tasks, and enhance patient engagement through various communication methods. Mhsi will integrate an AI-powered no-show prediction model within the EMR, eclinical works, to reduce missed appointments, optimize providers' schedules, and ensure that patients receive timely care. The primary beneficiaries of this project will be the patients and staff of mhsi's primary clinics. Patients will experience improved service efficiency, reduced wait times, and enhanced engagement, leading to better health outcomes. Clinic staff will benefit from reduced administrative burdens, optimized schedules, and the ability to focus more on direct patient care.