Project Grant G3855636

Grant Award Summary

Mainline Health Systems Inc. received a $350,000 Project Grant from the Federal Office of Rural Health Policy under the Rural Health Limited Geographic Areas: Delta, Appalachian Region, and Northern Border Region program (CFDA 93.619), specifically through the Delta Health Systems Implementation Program. The award, effective September 1, 2026, through August 31, 2028, funds a two-year healthcare systems modernization initiative at the organization's primary clinics in Monticello, Arkansas.

The grant supports implementation of three primary technology-driven solutions designed to enhance operational efficiency and patient care. These include: (1) deployment of self-service kiosks at patient check-in and triage intake to streamline registration, reduce wait times, and improve data accuracy; (2) integration of HealowAI Genie within the eClinical Works electronic medical record (EMR) system to provide 24/7 patient support, automate routine administrative tasks, and enhance patient engagement across multiple communication channels; and (3) implementation of an artificial intelligence-powered no-show prediction model within the EMR to reduce missed appointments, optimize provider schedules, and ensure timely patient care. The project directly benefits both patients and clinic staff by improving service efficiency, reducing administrative burdens, and enabling clinical staff to focus more effectively on direct patient care delivery across the organization's eight-county rural healthcare network.