The massachusetts office for victim assistance (mova) has identified a need to upgrade the victim compensation case management system to support victims and a wide range of stakeholders

The Department of Justice Office of Justice Programs Victims of Crime awarded the Commonwealth of Massachusetts Victim & Witness Assistance Board a $239,300 Cooperative Agreement on October 1, 2025, under the Crime Victim Assistance/Discretionary Grants program (CFDA 16.582).

The award funds technology upgrades to the victim compensation case management system. Deliverables include transitioning to online applications and status tracking, building enhanced document submission and payment functionality, implementing secure messaging, and designing custom portals for law enforcement, hospitals, and service providers to submit claim-related information. The system modernization targets reduced processing times, cleared backlogs, improved stakeholder coordination, and strengthened protections for sensitive victim information.

The recipient, the Victim & Witness Assistance Board, operates as the administrative hub for victim assistance and compensation programs in Massachusetts under the state's Executive Office. Performance of work occurs in Boston, Massachusetts. The period of performance extends from October 1, 2025, through September 30, 2028. The obligated amount is $239,300.

This project, technology upgrades to improve victim compensation, will better serve victims of crime by upgrading to a web-based, automated system to reduce processing times, clear backlogs, improve stakeholder coordination, and strengthen protections for sensitive victim information. Project activities include transitioning to online applications and status tracking, building enhanced document submission and payment functionality, implementing secure messaging, and designing custom portals for law enforcement, hospitals, and service providers to submit critical information relative to a claim.