The womens center for advancement (WCA), in partnership with the omaha police department and the city of omaha, will modernize the regions victim services communication infrastructure to improve…

The Department of Justice Office of Justice Programs Victims of Crime awarded a cooperative agreement of $212,620 to the Women's Center for Advancement on October 1, 2025, under the Crime Victim Assistance/Discretionary Grants program (CFDA 16.582) to modernize victim services communication infrastructure in Omaha, Nebraska.

WCA, in partnership with the Omaha Police Department and City of Omaha, will implement a secure, multi-platform system integrating voice, text, chat, and secure messaging to replace outdated phone-based infrastructure. The project includes assessing current communication gaps, installing the modern platform, and training staff and partners. The new system will improve hotline routing, call quality, and messaging capabilities to reduce response time, enhance coordination among victim service providers and law enforcement, and enable better monitoring and evaluation of services delivered.

The period of performance runs through September 30, 2028, with place of performance in Omaha, Nebraska.

The womens center for advancement (WCA), in partnership with the omaha police department and the city of omaha, will modernize the regions victim services communication infrastructure to improve accessibility, responsiveness, and coordination. The proposed project will implement a secure, multi-platform system that integrates voice, text, chat, and secure messaging to meet the communication needs of victims of crime, combat violent crime, and directly support law enforcement operations and replace existing outdated, phone-based infrastructure. WCA will work with an expert consultant to assess current gaps, install a modern platform, and train staff and partners. The new system will support law enforcement with improved hotline routing, messaging, and call quality. Improvements will reduce response time, enhance coordination, and allow for better monitoring and evaluation of services delivered.