The district of columbia courts will implement the crime victims compensation program case management system upgrade to launch a new secure, cloud-based case management solution

The Department of Justice Office of Justice Programs Victims of Crime awarded a $511,050 Cooperative Agreement to the District of Columbia Courts on October 1, 2025, under the Crime Victim Assistance/Discretionary Grants program (CFDA 16.582) to implement a Crime Victims Compensation Program Case Management System Upgrade.

The District of Columbia Courts will deliver a secure, cloud-based case management solution through stakeholder meetings and discovery sessions to assess existing workflows, technology gaps, and victim support needs; system upgrades to reflect current case workflows, task-based service rules, and compliance with applicable service-level agreements and confidentiality protocols; integration with external systems including police departments, courts, and victim advocacy organizations to streamline interagency communication; victim-facing portals and system-generated feedback surveys to improve engagement and measure satisfaction; end-user training, onboarding materials, and technical support to staff and partners; and real-time dashboards and automated performance metrics to monitor system use and service outcomes. The project will mitigate security vulnerabilities, address new business requirements, support future scalability, and ensure compliance requirements. Crime victims within Washington, D.C., are the intended beneficiaries.

Performance occurs in Washington, D.C., with a period of performance from October 1, 2025, through September 30, 2028.

Project activities include stakeholder meetings and discovery sessions to assess existing workflows, technology gaps, and victim support needs; upgrading the current system to reflect current case workflows, task-based service rules, and compliance with applicable slas and confidentiality protocols; integration with external systems such as police departments, courts, and victim advocacy organizations to streamline interagency communication; deployment of victim-facing portals and system-generated feedback surveys to improve engagement and measure satisfaction; delivery of end-user training, onboarding materials, and technical support to staff and partners; and, monitoring system use and service outcomes using real-time dashboards and automated performance metrics. Individuals who are victims of crime within washington DC are the intended beneficiaries of the project. The project will mitigate security vulnerabilities, address new business requirements, allow for flexibility to support future growth, and meet compliance requirements.