Ncvcs national crime victim crisis hotlines project aims to maintain and enhance the capacity of the victimconnect national hotline

The Department of Justice Office of Justice Programs Victims of Crime awarded a $2 million Cooperative Agreement to the National Center for Victims of Crime, Inc. on October 1, 2025, under the Crime Victim Assistance/Discretionary Grants program (CFDA 16.582).

The award funds maintenance and enhancement of the VictimConnect National Hotline, which delivers 24/7 crisis intervention services, safety planning, information, referrals, and resources to crime victims across all 50 states, the District of Columbia, and U.S. territories. NCVC will expand victims' access to resources through warm transfers with law enforcement and partnering organizations; support hotline staff through research and implementation of wellness-focused resources to minimize vicarious trauma and burnout; and continue facilitating the National Hotline Consortium, a collective network of leading national victim service and crisis intervention hotlines that shares knowledge, resources, and promising practices.

The cooperative agreement runs through September 30, 2028, with place of performance in Hyattsville, Maryland.

Victimconnect is essential for providing crisis intervention services, safety planning, information, referrals, and resources for all victims of crime in all 50 states, the district of columbia, and U.S. Territories. Ncvc will implement enhancements that increase the quality of services and the number of victims served; support hotline staff to minimize the risk of vicarious trauma and burnout; and participate in the national hotline consortium. Ncvc will accomplish a goal of enhancing the capacity of national hotlines to respond to crime victims by 1) expand victims access to resources through warm transfers with law enforcement and partnering organizations; 2) support hotline staff to minimize the risk of the effects of vicarious trauma and burnout, through research and implementation of wellness focused resources; and 3) continue to act as the lead facilitator of the national hotline consortium, a collective network of leading national victim service and crisis intervention hotlines, to facilitate the sharing of knowledge, resources, and promising practices.