Switchboard/call center support services
Ended Purchase Order Awarded Last action
- Contract number
- HT001425P0080
- Awardee
-
Shc-Bgc JV LLC UEI UXXHHJGC6QA7
- Awarding agency
-
Defense Health Agency
Department of Defense
- Obligated
- $2,058,108
Award facts
- Opportunity
-
- Switchboard Operator Services & Call Center Solicitation · HT001425R0015 · Posted Feb 28, 2025
- Contract value 38% obligated
-
- $2,058,107.50 Current, with exercised options
- $5,405,073.82 Potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- NAICS code
- 561421 Telephone Answering Services
- PSC
- Q802 Clerical Medical Support
- Set-aside
- Service-Disabled Veteran-Owned Small Business
- Competition
- Competed under SAP · 11 offers Simplified Acquisition
- Pricing
- Firm Fixed Price
- Place of performance
- Bethesda, MD 20889, USA
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | $99,277 | |
| Other Administrative Action | $0 | |
| Funding Only Action | $1,066,017 | |
| Exercise an Option | $0 | |
| Original award | $892,814 |
About this award
The Defense Health Agency awarded a purchase order to Shc-Bgc JV LLC, a Service-Disabled Veteran-Owned Small Business, for switchboard and call center support services at Walter Reed National Military Medical Center with a ceiling value of $5,405,073.82, effective June 1, 2025. Performance will be delivered in Bethesda, Maryland through September 30, 2029. The contractor will provide 24/7/365 telephone operator services including directory assistance, call transfers, and medical appointment support, with performance targets requiring the operator to answer 80 percent of inbound calls with a live operator, resolve 70–79 percent of calls without transfer, and maintain wait times of 20 seconds or less. The contractor must achieve 99.99 percent annual system uptime and handle approximately 8,300 annual calls and 1,500 weekly client referrals. Personnel must obtain a Public Trust clearance and complete 16–24 hours of government system training. The order originated from a solicitation posted February 28, 2025, with proposals due March 14, 2025.
Quick answers
Who was awarded contract HT001425P0080?
HT001425P0080 was awarded to Shc-Bgc JV LLC by Defense Health Agency (Department of Defense) on June 1, 2025.
How much is contract HT001425P0080 worth?
The government has obligated $2,058,108 on HT001425P0080. Its potential value, with all options, is $5,405,074.
Was contract HT001425P0080 competed?
The extent of competition for HT001425P0080 was competed under sap. The government received 11 offers. It was set aside: Service-Disabled Veteran-Owned Small Business.
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