Purchase Order 73351020P0010
Award Date 3/24/20
Potential Completion Date 12/23/21
Potential Value $145M
Funding Federal Agency
Contracting Federal Agency
Awardee
Ultimate Awardee
Not listed NAICS Category
Set-Aside Type
No Set-Aside Used
Federal Contract Vehicle
- Not listed
Extent Competed
Competed under SAP
Major Defense Program
Not listed Pricing Type
Time and Materials
Place of Performance
Scottsdale, AZ 85257, USA
Solicitation Procedures
Simplified Acquisition
Number Of Offers Received
9
Legislative Mandate
Not listed National Interest Action
Not listed Research Type
Not listed Primary Consortia Member
Not listed Similar Awards
- The Small Business Administration Office of Disaster Assistance awarded a $1.9 million firm fixed price delivery order to Mission Critical Solution of Fort Worth, Texas, to procure and implement a 100-agent cloud contact center in response to COVID-19 operations. The contact center supports SBA's nationwide telephone system for maintenance and related services under the agency's Office of Disaster program code. As the prime contractor, Mission Critical Solution will deliver the cloud-based...
- The Small Business Administration Office of Disaster Assistance awarded a $57.99 million blanket purchase agreement call contract to Highlight Technologies, Inc. to provide loan processing assistance services. The prime contractor will deliver the services under its Multiple Award Schedule contract vehicle. The work will involve supporting SBA disaster loan programs from a facility in Fairfax, Virginia through December 2021. Pricing is based on labor hours. No subcontractors or set aside...
- The Small Business Administration Office of Disaster Assistance awarded a $178 million blanket purchase agreement call contract to Highlight Technologies, Inc. to provide loan processing assistance for the SBA's COVID-19 relief efforts. Performance will take place in Fairfax, Virginia through December 2021. Labor hours pricing will support the agency's COVID-19 loan programs under an existing Multiple Award Schedule contract vehicle. No subcontractors or set aside designations were indicated....
- The Small Business Administration Office of Disaster Assistance awarded a $730,332.98 firm fixed price delivery order contract to MCS Of Tampa, Inc., doing business as Mission Critical Solution, for COVID19 AVAYA ONE-X AGENT AND CMS LICENSES. The licenses will support the SBA's disaster assistance programs from the prime contractor's place of performance in Tampa, Florida through March 2021. No major subcontractors or set aside designations were indicated. The AVAYA software will provide SBA...
- This is a federal contract award from the Office of Disaster Assistance (ODA), which is part of the U.S. Small Business Administration (SBA), to RER Solutions, Inc., a minority, woman-owned, and SBA-certified 8(a) small business. The contract is for data analysis and loan recommendation services, supporting the SBA's disaster loan programs, including those for COVID-19 and other events. The contract is a delivery order against a larger indefinite-delivery, indefinite-quantity (IDIQ) award with a...
- The Small Business Administration awarded a $2.3 million firm fixed price purchase order to Microhealth, LLC for Shuttered Venue Operators Grant System Answer Desk Surge Support Services. As the prime contractor, Microhealth will provide customer support services to the SBA's Office of Disaster Assistance in response to the Coronavirus COVID-19 pandemic. The contract was awarded on a 8(a) sole source basis and will be performed by Microhealth in Vienna, Virginia over 11 months through March...
- MCS Of Tampa, Inc., doing business as Mission Critical Solution, has been awarded a $1.7 million delivery order contract by the Small Business Administration Office of Disaster Assistance to provide Avaya subscription licenses in response to the COVID-19 pandemic. The firm fixed price order is being carried out under the SBA's Nationwide Telephone System maintenance and related services program. Performance will take place in Buffalo, New York through September 2021. No subcontractors or set...
- The Small Business Administration Office of Disaster Assistance awarded a $582,715 firm fixed price delivery order to MCS Of Tampa, Inc., doing business as Mission Critical Solution, to procure and install 1,583 Avaya One-X agent licenses. The licenses will support the SBA's nationwide telephone system for maintenance and related services. The place of performance is Buffalo, New York and the period of performance is one year, from June 2020 through June 2021. No set aside designation or...
- This is a $48,952,273.78 firm fixed-price Blanket Purchase Agreement (BPA) Call Order awarded by the Office of Capital Access (OCA) at the U.S. Small Business Administration (SBA) to Goldschmitt And Associates LLC (G&A), an SBA-certified 8(a), HUBZone, and service-disabled veteran-owned small disadvantaged business. The contract is for COVID-19 relief platform operation and maintenance support, and is not set-aside. G&A, a computer programming, management consulting, and training...
- The Small Business Administration awarded a blanket purchase agreement call contract valued at approximately $131.7 million to Highlight Technologies, Inc. to provide loan processing assistance in response to the COVID-19 pandemic. Under the contract, Highlight Technologies will support the SBA Office of Capital Access in delivering services through the agency's Multiple Award Schedule contract vehicle. The firm will perform the work at its Fairfax, Virginia location from April 2020 through...
The Small Business Administration awarded a $145.4 million purchase order to Liveops Agent Services LLC under a time and materials contract to provide call center support for the Office of Disaster Assistance's COVID-19 response efforts through December 2023. As the prime contractor, Liveops will leverage its experience in call center operations and customer service to support SBA's disaster loan programs by staffing call centers, processing applications, and answering inquiries from businesses and individuals affected by the pandemic. No subcontractors or set aside designations were identified. This award builds upon SBA's mission to aid small businesses recovering from economic disruptions through its disaster lending programs.
Generated 12/29/23, 3:19 PM
Name | Description | Solicitation Number | FederalAgency | Type | PostedDate |
|---|---|---|---|---|---|
73351020P0010 Call Center Support | P0010 | Small Business Administration | Limited / Sole Source Justification 1/1 | 10/7/21, 5:18 PM |
Mod # | Description | ReasonForModification | Federal Obligation | Date |
|---|---|---|---|---|
| P00016 | Close Out | ($5m) | 3/27/23 | |
| P00015 | Additional Work (new agreement, FAR part 6 applies) | $4.7m | 9/23/21 | |
| P00014 | Supplemental Agreement for work within scope | $0 | 3/22/21 | |
| P00013 | Other Administrative Action | $0 | 12/23/20 | |
| P00012 | Other Administrative Action | $0 | 12/21/20 |