Call center ODA covid-19 response
Ended Purchase Order Awarded Last action
- Contract number
- 73351020P0010
- Awardee
-
Liveops Agent Services LLC UEI C38CYDY9MXU5
- Awarding agency
-
Office of Performance Management and the Chief Financial Officer
Small Business Administration
- Obligated
- $57,033,978
Award facts
- Opportunity
-
- 73351020Q0055 Solicitation number
- 73351020P0010 Call Center Augmentation Support Limited / Sole Source Justification · Posted Nov 19, 2020
- Call Center for Disaster Operations Support Pre-Solicitation · Posted Mar 21, 2020
- Contract value 39% obligated
-
- $57,033,977.75 Current, with exercised options
- $145,382,977.75 Potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Contracting staff
- Funding agency
- Office of Disaster Assistance Small Business Administration
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- Set-aside
- No set-aside
- Competition
- Competed under SAP · 9 offers Simplified Acquisition
- Pricing
- Time and Materials
- Place of performance
- Scottsdale, AZ 85257, USA
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Close Out | -$4,617,022 | |
| Additional Work (new agreement, FAR part 6 applies) | $4,671,000 | |
| Supplemental Agreement for work within scope | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | $13,500,000 | |
| Supplemental Agreement for work within scope | $13,500,000 | |
| Supplemental Agreement for work within scope | $10,000,000 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Other Administrative Action | $0 | |
| Funding Only Action | $13,980,000 | |
| Funding Only Action | $3,000,000 | |
| Original award | $3,000,000 |
Show all 17
About this award
The Small Business Administration awarded a $145.4 million purchase order to Liveops Agent Services LLC under a time and materials contract to provide call center support for the Office of Disaster Assistance's COVID-19 response efforts through December 2023. As the prime contractor, Liveops will leverage its experience in call center operations and customer service to support SBA's disaster loan programs by staffing call centers, processing applications, and answering inquiries from businesses and individuals affected by the pandemic. No subcontractors or set aside designations were identified. This award builds upon SBA's mission to aid small businesses recovering from economic disruptions through its disaster lending programs.
Quick answers
Who was awarded contract 73351020P0010?
73351020P0010 was awarded to Liveops Agent Services LLC by Office of Performance Management and the Chief Financial Officer (Small Business Administration) on March 24, 2020.
How much is contract 73351020P0010 worth?
The government has obligated $57,033,978 on 73351020P0010. Its potential value, with all options, is $145,382,978.
Which agency awarded contract 73351020P0010?
Office of Performance Management and the Chief Financial Officer (Small Business Administration) awarded 73351020P0010, with funding from Office of Disaster Assistance (Small Business Administration).
Was contract 73351020P0010 competed?
The extent of competition for 73351020P0010 was competed under sap. The government received 9 offers.
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