Zendesk information technology help desk ticketing system (fedramp-certified) subscription for one year
Ended Purchase Order Awarded Last action
- Contract number
- 53987125P0003
- Awardee
-
Zendesk, Inc. UEI K8JTE3C7S7N5
- Awarding agency
- The Institute of Museum and Library Services
- Obligated
- $11,880
Award facts
- Contract value 100% obligated
- $11,880.00 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- NAICS code
- 513210 Software Publishers
- Set-aside
- No set-aside
- Competition
- Not Competed under SAP · 1 offer Simplified Acquisition
- Pricing
- Firm Fixed Price
- Place of performance
- Washington, DC 20024, USA
Award details come from SAM.gov/FPDS.
About this award
The Institute of Museum and Library Services (IMLS), a civilian federal agency, awarded Zendesk, Inc. a $11,880 firm-fixed-price purchase order for a one-year subscription to the company's FedRAMP-certified IT help desk ticketing system. This purchase order does not have a set-aside designation, indicating Zendesk's competitiveness in full and open competition. Zendesk is a software development firm that specializes in customer service and engagement solutions for various government agencies. The contract award demonstrates Zendesk's significant presence in the federal market, as the company has also received purchase orders from other agencies such as NASA, NOAA, and the Office of Personnel Management for its cloud-based customer service and issue tracking products. The diversity of Zendesk's federal clients, which include civilian agencies focused on science, personnel management, and cultural institutions, underscores the versatility of the company's software solutions in supporting customer service functions across the government sector.
Quick answers
Who was awarded contract 53987125P0003?
53987125P0003 was awarded to Zendesk, Inc. by The Institute of Museum and Library Services on March 14, 2025.
How much is contract 53987125P0003 worth?
The government has obligated $11,880 on 53987125P0003.
Was contract 53987125P0003 competed?
The extent of competition for 53987125P0003 was not competed under sap. The government received 1 offer.
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