Telephonic & remote software support services
Active Purchase Order Awarded Last action
- Contract number
- 36C25925P0529
- Awardee
-
Paladin Technologies (USA) Inc. UEI S2KDDTHHJMN9
- Awarding agency
-
Veterans Integrated Service Network 19
Veterans Health Administration, Department of Veterans Affairs
- Obligated
- $89,389
Award facts
- Opportunity
-
- DA10--Telephonic & Remote Software Support Services | POP: 04/01/2025 - 03/31/2030 Base Plus Four Option Years | Questions Asked and Answered Solicitation · 36C25925Q0270 · Posted Mar 3, 2025
- Contract value 37% obligated
-
- $89,389.08 Current, with exercised options
- $244,807.56 Potential, with all options
- Completion date 74% complete
- Current and potential, with all options
- Contracting staff
- NAICS code
- 513210 Software Publishers
- Set-aside
- Total Small Business
- Competition
- Competed under SAP · 2 offers Simplified Acquisition
- Pricing
- Firm Fixed Price
- Place of performance
- Salt Lake City, UT 84148, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Exercise an Option | $45,635 | |
| Original award | $43,754 |
About this award
Paladin Technologies (USA) Inc., a small business systems integrator specializing in security and technology services, was awarded a firm fixed-price purchase order valued at $244,807.56 by the Department of Veterans Affairs' Veterans Integrated Service Network 19 (VISN 19) on May 1, 2025. The contract is designated as a total small business set-aside and covers telephonic and remote software support services for the C-Cure 9000 Series S Physical Access Control System (PACS) at the George E. Wahlen Medical Center in Salt Lake City, Utah. The award includes a base year and one option year, with an ultimate completion date of April 30, 2027. Paladin Technologies will provide 24/7 technical support with a two-hour response time requirement, encompassing software releases and upgrades, setup assistance, remote connection support, and troubleshooting for certified third-party products.
The solicitation, which closed on March 14, 2025, sought a contractor to replace the incumbent vendor, Aspen Communications, LLC, whose contract was expiring on February 29, 2025. The evaluation was based on lowest-priced, technically acceptable offer criteria, with vendors required to demonstrate specific technical support and responsiveness standards. The contract was procured under NAICS code 513210 (IT and Telecom Business Application Software Services) and falls under a broader Department of Veterans Affairs effort to maintain critical security infrastructure at medical facilities. This award reflects the VA's commitment to ensuring continuous, reliable support for essential access control systems that protect personnel and sensitive assets across its healthcare network.
Quick answers
Who was awarded contract 36C25925P0529?
36C25925P0529 was awarded to Paladin Technologies (USA) Inc. by Veterans Integrated Service Network 19 (Veterans Health Administration) on May 1, 2025.
How much is contract 36C25925P0529 worth?
The government has obligated $89,389 on 36C25925P0529. Its potential value, with all options, is $244,808.
Was contract 36C25925P0529 competed?
The extent of competition for 36C25925P0529 was competed under sap. The government received 2 offers. It was set aside: Total Small Business.
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