Switchboard operator services
Active Purchase Order Awarded Last action
- Contract number
- 36C25625P1682
- Awardee
-
Innovation At Work Inc. UEI FBFALR6EY3V4
- Awarding agency
-
Veterans Integrated Service Network 16
Veterans Health Administration, Department of Veterans Affairs
- Obligated
- $1,420,677
Award facts
- Opportunity
-
- Switchboard Operators Services Solicitation · 36C25625Q1388 · Posted Aug 20, 2025
- Contract value 39% obligated
-
- $1,420,677.12 Current, with exercised options
- $3,659,939.28 Potential, with all options
- Completion date 23% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- Funding agency
- Veterans Integrated Service Network 17 Veterans Health Administration, Department of Veterans Affairs
- NAICS code
- 561421 Telephone Answering Services
- PSC
- DD01 It And Telecom - Service Delivery Support Services: Itsm, Operations Center, Project/Pm (Labor)
- Set-aside
- Service-Disabled Veteran-Owned Small Business
- Competition
- Competed under SAP · 11 offers Simplified Acquisition
- Pricing
- Firm Fixed Price
- Place of performance
- Houston, TX 77030, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | $717,342 | |
| Original award | $703,335 |
About this award
The Department of Veterans Affairs Veterans Integrated Service Network 17 awarded a purchase order to Innovation At Work Inc., a service-disabled veteran-owned small business, on September 15, 2025, for switchboard operator services with a ceiling value of $3,659,939.28 under a Service-Disabled Veteran-Owned Small Business set-aside.
Performance occurs at the Michael E. DeBakey VA Medical Center in Houston, Texas. The order requires 24/7 telephone switchboard operations, including emergency call handling, alarm monitoring, and communication system management, with a minimum staffing requirement of at least seven operators during peak hours and two during non-peak hours. The contract runs from September 15, 2025 through September 14, 2030, structured as a base period of one year followed by four optional 12-month periods.
The originating solicitation (posted August 20, 2025) required a minimum of three years' past experience in similar services and a working supervisor with substantial telephone operating experience. Through the first fiscal year of performance (FY2025), the order invoiced $59 thousand across 11.5 FTEs with no subcontractor engagement; the awardee self-performed all reported labor.
Quick answers
Who was awarded contract 36C25625P1682?
36C25625P1682 was awarded to Innovation At Work Inc. by Veterans Integrated Service Network 16 (Veterans Health Administration) on September 15, 2025.
How much is contract 36C25625P1682 worth?
The government has obligated $1,420,677 on 36C25625P1682. Its potential value, with all options, is $3,659,939.
Which agency awarded contract 36C25625P1682?
Veterans Integrated Service Network 16 (Veterans Health Administration) awarded 36C25625P1682, with funding from Veterans Integrated Service Network 17 (Veterans Health Administration).
Was contract 36C25625P1682 competed?
The extent of competition for 36C25625P1682 was competed under sap. The government received 11 offers. It was set aside: Service-Disabled Veteran-Owned Small Business.
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