Purchase Order 36C24426P0162
- Not listed
- The Department of Veterans Affairs Veterans Health Administration awarded a firm-fixed-price definitive contract to Innovation At Work Inc., a Service-Disabled Veteran-Owned Small Business (SDVOSB), to provide switchboard operation services at the Atlanta VA Medical Center and a satellite office in Decatur, Georgia. The $3,674,366.74 contract has a completion date of April 30, 2025. Innovation At Work Inc. is a minority-owned, veteran-owned business that has previously provided various...
- The Department of Veterans Affairs (VA) awarded a $698,815.68 firm-fixed price purchase order contract to Innovation At Work Inc., a minority-owned, veteran-owned, and service-disabled veteran-owned small business. The contract is for telephone answering services at the Joseph Maxwell Cleland Atlanta VA Medical Center, including 24/7 switchboard coverage, call processing, emergency response, and patient/staff locator services. The contract has a base period from May 1, 2025, to April 30, 2026,...
- Innovation At Work Inc., a service-disabled veteran-owned small business (SDVOSB) based in Montgomery, Alabama, was awarded a $2.588 million firm fixed-price purchase order on March 16, 2024, to provide desk clerk and on-site telephone operator services for the Veterans Integrated Service Network 22, a civilian component of the Department of Veterans Affairs. This award represents the exercise of Option Year Two under an existing contract, with an ultimate completion date of March 15, 2029....
- Innovation At Work Inc., a service-disabled veteran-owned small business based in Montgomery, Alabama, was awarded a $2.96M firm fixed-price purchase order on April 1, 2022, to provide switchboard operator services at the Birmingham VA Medical Center in Birmingham, Alabama. The contract, which is set aside for service-disabled veteran-owned small businesses, extends through March 31, 2027, and supports the Veterans Integrated Service Network 7 under the Department of Veterans Affairs. The...
- Innovation At Work Inc., a service-disabled veteran-owned small business based in Montgomery, Alabama, was awarded a $1.94M firm fixed-price purchase order for switchboard services at the Department of Veterans Affairs Gulf Coast Veterans Health Care System facility in Biloxi, Mississippi. The contract, which commenced on November 1, 2024, and is scheduled for completion by September 30, 2025, encompasses 24/7/365 switchboard operations including attendant HPC Smartcard Keyboard operation,...
- This is a definitive firm-fixed-price contract awarded by the Veterans Integrated Service Network 22 (VISN 22) of the U.S. Department of Veterans Affairs (VA) to Innovation At Work Inc., a service-disabled veteran-owned small business (SDVOSB). The contract is for on-site telephone operator services at the San Diego VA Healthcare System, valued at $2,499,402.54 over the base period of 12 months and four 12-month option periods. The original solicitation was a sources sought notice to identify...
- Innovation At Work Inc., a Service-Disabled Veteran-Owned Small Business (SDVOSB) based in Montgomery, Alabama, was awarded a firm-fixed-price Purchase Order by the Department of Veterans Affairs' Veterans Integrated Service Network 16 to provide switchboard operator services for the Southeast Louisiana Veterans Healthcare System in New Orleans. The contract was awarded on October 8, 2021, with a ceiling value of $4.46 million and an ultimate completion date of September 30, 2026. The...
- This is a firm-fixed-price purchase order contract awarded by the Department of Veterans Affairs (VA) Veterans Health Administration to Innovation At Work Inc., a service-disabled veteran-owned small business (SDVOSB). The contract is for switchboard operator services at the Michael E. DeBakey VA Medical Center in Houston, Texas. The period of performance is from September 15, 2025, to September 14, 2030, with a ceiling value of $3,659,939.28. The contract was set aside for SDVOSB firms under...
- The Department of Veterans Affairs (VA) Veterans Health Administration, Veterans Integrated Service Network 6, awarded a sole source contract to Innovation At Work Inc., a Service-Disabled Veteran-Owned Small Business (SDVOSB), for Switchboard Operator services to support the Hampton VA Medical Center in Hampton, Virginia. The contract has a period of performance from October 1, 2024 through September 31, 2025 and a ceiling value of $950,381.10. The required services include receiving,...
- The Department of Veterans Affairs (VA) Veterans Health Administration Veterans Integrated Service Network 2 awarded a $3,438,551.10 firm-fixed-price purchase order to Innovation At Work Inc., a minority-owned, veteran-owned, and service-disabled veteran-owned small business, to provide 24/7/365 switchboard and information desk services for the Stratton VA Medical Center in Albany, New York. The contract has a five-year term from October 1, 2025, through September 30, 2030. This procurement...
The Department of Veterans Affairs, Veterans Integrated Service Network 4, awarded a $939,261.84 service-disabled veteran-owned small business (SDVOSB) set-aside purchase order to Innovation At Work Inc. for telephone answering services at the Corporal Michael J. Crescenz VA Medical Center in Philadelphia. The contract, effective April 1, 2026 through September 30, 2027, requires the contractor to provide 24/7 switchboard operations, call routing, emergency handling, and paging system management across the medical center and its satellite locations. The service delivery encompasses nine full-time equivalent positions distributed across multiple shifts to handle approximately 27,000 to 32,900 monthly calls, with all work performed on-site at 3900 Woodland Avenue, Philadelphia, Pennsylvania. Innovation At Work Inc., a Montgomery, Alabama-based minority-owned and service-disabled veteran-owned small business, brings substantial relevant experience to this engagement. The company has established a track record of securing telephone operator and switchboard service contracts across multiple VA Medical Centers nationwide, along with broader administrative and healthcare support services for federal agencies including the Department of Defense and Social Security Administration. Contract performance requires personnel with high school diplomas, call center experience, medical terminology knowledge, security clearance eligibility, and HIPAA training compliance, reflecting the mission-critical nature of medical center communications infrastructure.
Name | Description | Solicitation Number | FederalAgency | Type | PostedDate |
|---|---|---|---|---|---|
R699--642-26-2-431-0004 | SEA 32705 | Temp Staffing-Switchboard/Telephone Operators | NCO 4 Services 4 (VA-26-00032632) | 36C24426Q0223 | Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 4 | Award Notice 2/2 | 2/19/26, 11:07 AM | |
Philadelphia VAMC Phone Answering Services | 36C24426Q0223 | Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 4 | Solicitation 1/2 | 1/26/26, 11:22 AM |
Mod # | Description | ReasonForModification | Federal Obligation | Date |
|---|---|---|---|---|
| Not listed | Not listed | $626.1k | 2/18/26 |