Phone answering services at philadelphia VAMC.
Active Purchase Order Awarded Last action
- Contract number
- 36C24426P0162
- Awardee
-
Innovation At Work Inc. UEI FBFALR6EY3V4
- Awarding agency
-
Veterans Integrated Service Network 4
Veterans Health Administration, Department of Veterans Affairs
- Obligated
- $626,093
Award facts
- Opportunity
-
- Philadelphia VAMC Phone Answering Services Solicitation · 36C24426Q0223 · Posted Jan 26, 2026
- Contract value 67% obligated
-
- $626,093.04 Current, with exercised options
- $939,261.84 Potential, with all options
- Completion date 40% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- NAICS code
- 561421 Telephone Answering Services
- PSC
- R699 Support- Administrative: Other
- Set-aside
- Service-Disabled Veteran-Owned Small Business
- Competition
- Competed under SAP · 18 offers Simplified Acquisition
- Pricing
- Firm Fixed Price
- Place of performance
- Philadelphia, PA 19104, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Supplemental Agreement for work within scope | $0 | |
| Original award | $626,093 |
About this award
Veterans Integrated Service Network 4 awarded a purchase order to Innovation At Work Inc., a service-disabled veteran-owned small business, for $939,261.84 on April 1, 2026. The order is set-aside for service-disabled veteran-owned small businesses under NAICS 561421 (Telephone Answering Services).
Performance occurs on-site at 3900 Woodland Avenue, Philadelphia, PA 19104. The contractor provides 24/7 telephone answering and switchboard operations for the Corporal Michael J. Crescenz VA Medical Center and satellite locations, including call routing, emergency handling, paging system management, and patient/employee location indexing using Cisco phone systems and Automatic Call Distribution equipment. Staffing comprises nine full-time equivalents distributed across weekday and weekend/holiday shifts to handle monthly call volumes of approximately 27,000 to 32,900 calls. Personnel must hold security clearance, HIPAA and Information Security training, VA orientation training, medical terminology knowledge, and one to two years of call center experience. The order extends through September 30, 2027, covering a 12-month base year and one 6-month option period. The solicitation (posted January 26, 2026, due February 9, 2026) evaluated quotations on technical capability, price, and past performance.
Quick answers
Who was awarded contract 36C24426P0162?
36C24426P0162 was awarded to Innovation At Work Inc. by Veterans Integrated Service Network 4 (Veterans Health Administration) on April 1, 2026.
How much is contract 36C24426P0162 worth?
The government has obligated $626,093 on 36C24426P0162. Its potential value, with all options, is $939,262.
Was contract 36C24426P0162 competed?
The extent of competition for 36C24426P0162 was competed under sap. The government received 18 offers. It was set aside: Service-Disabled Veteran-Owned Small Business.
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