After hours support for pre-trip notification system
Active Purchase Order Awarded Last action
- Contract number
- 1305M326P0208
- Awardee
-
Metropolitan Communication Services, Inc. UEI KJ74NHKMUBF5
- Awarding agency
-
National Oceanic and Atmospheric Administration
Department of Commerce
- Obligated
- $21,000
Award facts
- Opportunity
-
- After-Hours Support Services for Pre-Trip Notification System (PTNS) Solicitation · 1305M326Q0274 · Posted Jun 26, 2026
- Contract value 19% obligated
-
- $21,000.00 Current, with exercised options
- $108,556.45 Potential, with all options
- Completion date 5% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- NAICS code
- 561421 Telephone Answering Services
- PSC
- R699 Support- Administrative: Other
- Set-aside
- Total Small Business
- Competition
- Competed under SAP · 12 offers Simplified Acquisition
- Pricing
- Firm Fixed Price
- Place of performance
- Melbourne, FL 32901, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Supplemental Agreement for work within scope | $0 | |
| Original award | $21,000 |
About this award
NOAA awarded a purchase order to Metropolitan Communication Services, Inc., a veteran-owned small business, for after-hours support of the Pre-Trip Notification System, with a ceiling value of $108,556.45 and an award date of August 4, 2026. The order is set aside for total small business under NAICS 561421, Telephone Answering Services.
Performance occurs in Melbourne, Florida. The contractor provides 24/7/365 live call-handling outside standard business hours (5:01 PM to 7:59 AM EST on weekdays and all-day weekends and federal holidays) for NOAA Fisheries Northeast Fisheries Science Center, with capacity for 27 simultaneous inbound calls and a maximum hold time under one minute. The contractor enters trip notification data directly into the system, handles trip edits and technical troubleshooting, verifies the mandatory 48-hour pre-departure notification requirement, and escalates urgent situations through a 10-minute emergency contact rotation. Performance standards require answering 100 percent of calls within one minute, entering 100 percent of notifications within one hour with no more than 2 percent error rate in critical fields, and resolving greater than 95 percent of calls without transfers or follow-up contact.
The base period runs July 27, 2026 through July 26, 2027, with four optional one-year extensions extending through July 26, 2031. The contract uses firm-fixed-price pricing for 2,000 minutes per month and time-and-materials surge support for up to 200 additional minutes monthly. The solicitation originated June 26, 2026, with proposals due July 8, 2026.
Quick answers
Who was awarded contract 1305M326P0208?
1305M326P0208 was awarded to Metropolitan Communication Services, Inc. by National Oceanic and Atmospheric Administration (Department of Commerce) on August 4, 2026.
How much is contract 1305M326P0208 worth?
The government has obligated $21,000 on 1305M326P0208. Its potential value, with all options, is $108,556.
Was contract 1305M326P0208 competed?
The extent of competition for 1305M326P0208 was competed under sap. The government received 12 offers. It was set aside: Total Small Business.
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