Help desk (HD) and incident management

Ended Awarded Last action

Contract number
W911S020F0268
Awardee
Awarding agency
Obligated
$21,455,254

Award facts

Contract value 94% obligated
$22,872,254.12 Current and potential, with all options
Completion date 100% complete
Current and potential, with all options
Contracting staff
Funding agency
PEO Enterprise Information Systems Acquisition Support Center, Department of Defense
Set-aside
Total Small Business
Competition
Full and Open Competition · 8 offers Multiple Award, Fair Opportunity
Pricing
Firm Fixed Price
Place of performance
Fort Eustis, Newport News, VA 23604, USA

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Funding Only Action P00031 -$710,000
Funding Only Action P00030 · EMS incremental funding for 1 month $159,330
Funding Only Action P00029 $159,330
Funding Only Action P00028 · Incremental funding for 2 months on OY4. $318,660
Funding Only Action P00027 · Incremental funding: 1 month for OY4 $159,330
Funding Only Action P00026 · Incremental funding for 2 months on OY4 $318,660
Funding Only Action P00025 $3,000
Funding Only Action P00024 $318,660
Exercise an Option P00023 $477,990
Supplemental Agreement for work within scope P00022 $0
Funding Only Action P00021 -$700,000
Funding Only Action P00020 $847,469
Funding Only Action P00019 $847,469
Funding Only Action P00018 $423,734
Supplemental Agreement for work within scope P00017 $0
Other Administrative Action P00016 $0
Exercise an Option P00015 $3,676,141
Funding Only Action P00014 $350,818
Funding Only Action P00013 $1,171,260
Funding Only Action P00012 $123,483
Other Administrative Action P00011 $0
Other Administrative Action P00010 $0
Exercise an Option P00009 $4,001,123
Funding Only Action P00008 $798,810
Funding Only Action P00007 $399,405
Exercise an Option P00006 $4,304,643
Supplemental Agreement for work within scope P00005 · Modification to add COR clause $0
Supplemental Agreement for work within scope P00004 · Modification to update PWS $0
Supplemental Agreement for work within scope P00003 · The purpose of this modification is to implement section 889(a)(1)(b) prohibition on contracting w ITH entities using certain telecommunications and video… $0
Supplemental Agreement for work within scope P00001 $0
Other Administrative Action P00002 $0
Original award $4,005,939
Show all 32

About this award

Written by GovTribe AI ·

The U.S. Department of Defense awarded a delivery order valued at $22.9 million to Feditc, LLC (Federal Integrated Engineering Consulting) on July 31, 2020, to provide help desk and incident management services supporting the Program Executive Office for Enterprise Information Systems. This total small business set-aside contract, with a completion date of May 15, 2025, will be performed at Fort Eustis in Newport News, Virginia. The award utilizes a firm fixed-price structure and represents one of numerous federal engagements for Feditc, an Asian-Pacific American-owned IT and engineering services firm headquartered in Rockville, Maryland, which has demonstrated extensive expertise in cybersecurity, network engineering, and technical support across defense and civilian agencies.

This delivery order was issued under the Information Technology Enterprise Solutions 3 - Services (ITES-3S) master IDIQ vehicle, which streamlines the competitive process for IT service delivery across the Department of Defense. Feditc's selection reflects its established track record supporting complex IT infrastructure and help desk operations for military organizations, including prior work with Naval Sea Systems Command, U.S. Army Training and Doctrine Command, and Special Operations Command. The contractor maintains significant federal contract vehicles including a $4 billion Navy SEAPORT-NXG contract and access to the General Services Administration's OASIS+ unrestricted IDIQ, positioning it to efficiently scale support across multiple technology domains and agency requirements.

Quick answers

Who was awarded contract W911S020F0268?

W911S020F0268 was awarded to Feditc, LLC by MICC Fort Eustis (Mission and Installation Contracting Command) on July 31, 2020.

How much is contract W911S020F0268 worth?

The government has obligated $21,455,254 on W911S020F0268. Its current value, with exercised options, is $22,872,254.

Which agency awarded contract W911S020F0268?

MICC Fort Eustis (Mission and Installation Contracting Command) awarded W911S020F0268, with funding from PEO Enterprise Information Systems (Acquisition Support Center).

Is contract W911S020F0268 an order under another contract?

Yes. W911S020F0268 is a delivery order under W52P1J18DA135, an indefinite delivery contract, on Information Technology Enterprise Solutions 3 - Services (ITES-3S).

Was contract W911S020F0268 competed?

The extent of competition for W911S020F0268 was full and open competition. The government received 8 offers. It was set aside: Total Small Business.

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