Cust serv. (ENT. Cust. Serv. Desk)
Active Awarded Last action
- Contract number
- W911SA23F3010
- Awardee
-
Science Applications International Corporation UEI MMLKPW9JLX64 Part of Science Applications International Corporation
- Awarding agency
-
MICC Fort Bragg
Mission and Installation Contracting Command, Department of Defense
- Obligated
- $78,715,984
Award facts
- Opportunity
-
- The United States Army Reserve (USAR) Command, Control, Communications, Computers, and Information Management (C4IM) Information Technology (IT) Support Services Pre-Solicitation · W911SA22R3004 · Posted Oct 27, 2021
- Contract value 59% obligated
-
- $80,815,984.49 Current, with exercised options
- $133,919,778.65 Potential, with all options
- Completion date 59% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- Funding agency
- Reserve Command Department of the Army, Department of Defense
- NAICS code
- 541519 Other Computer Related Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 9 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Fort Liberty, NC 28310, USA
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | $0 | |
| Funding Only Action | $21,237,851 | |
| Exercise an Option | $2,191,428 | |
| Funding Only Action | $5,711,684 | |
| Exercise an Option | $22,844,122 | |
| Other Administrative Action | $0 | |
| Funding Only Action | $0 | |
| Funding Only Action | $14,085,773 | |
| Funding Only Action | $4,745,508 | |
| Funding Only Action | $3,002,722 | |
| Supplemental Agreement for work within scope | $0 | |
| Original award | $4,896,896 |
Show all 12
About this award
The U.S. Army Reserve Command issued a delivery order exercising Option Year Two (OY2) to Science Applications International Corporation on September 1, 2023, with a ceiling value of $133.92 million under the Air Force Information Technology Enterprise Solutions 3 - Services (ITES-3S) IDIQ for enterprise customer service desk operations.
ITES-3S is an Air Force-administered indefinite delivery vehicle supporting IT modernization, systems engineering, and technical services across federal agencies on a full-and-open basis. Place of performance is Fort Liberty, North Carolina. The period of performance for OY2 runs December 15, 2025 through December 14, 2026, with ultimate contract completion on December 14, 2028.
The order covers enterprise customer service desk operations, including network monitoring, Level II critical non-conformance support, quality assurance, compliance management, audits and logs, cybersecurity operations, data systems and applications services, and Tier II help desk support. Work is performed across a multi-vendor delivery team including TekSystems (IT staffing and network monitoring), Ironarch Technology LLC (service-disabled veteran-owned small business, quality assurance), Peraton Enterprise Solutions LLC (cybersecurity operations), Open San Consulting L.L.C. (Alaskan Native Corporation, economically disadvantaged woman-owned small business, data systems and applications), American Systems Corporation (network operations and security operations), and AAC Inc. (veteran-owned small business, Tier II help desk).
SCI-reported invoicing for FY2024 reached $16.8 million across 103 FTEs and 213,574 contractor hours at a government-paid rate of $78.48 per hour. FY2025 invoicing climbed to $26.6 million across 128 FTEs and 265,893 contractor hours at $100.12 per hour, reflecting a rising rate trend. Subcontractors performed 42 percent of contractor hours in FY2025, with seven named sub-teams engaged across the delivery footprint.
Subawards
| Subcontractor | Amount | Awarded |
|---|---|---|
| Ironarch Technology LLC | $2,250,572 | |
| Peraton Enterprise Solutions LLC | $4,901,584 | |
| Teksystems, Inc. | $583,927 | |
| QBE LLC | $2,843,734 | |
| Teksystems, Inc. | $2,625,704 | |
| Teksystems, Inc. | $904,095 | |
| Open San Consulting L.L.C. | $7,856,518 | |
| American Systems Corporation | $22,084,655 | |
| AAC Inc. | $2,125,588 |
Quick answers
Who was awarded contract W911SA23F3010?
W911SA23F3010 was awarded to Science Applications International Corporation by MICC Fort Bragg (Mission and Installation Contracting Command) on September 1, 2023.
How much is contract W911SA23F3010 worth?
The government has obligated $78,715,984 on W911SA23F3010. Its current value, with exercised options, is $80,815,984. Its potential value, with all options, is $133,919,779.
Which agency awarded contract W911SA23F3010?
MICC Fort Bragg (Mission and Installation Contracting Command) awarded W911SA23F3010, with funding from Reserve Command (Department of the Army).
Is contract W911SA23F3010 an order under another contract?
Yes. W911SA23F3010 is a delivery order under W52P1J18DA075, an indefinite delivery contract, on Information Technology Enterprise Solutions 3 - Services (ITES-3S).
Was contract W911SA23F3010 competed?
The extent of competition for W911SA23F3010 was full and open competition. The government received 9 offers.
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