Household Goods (HHG) Relocation Services
The United States Transportation Command (USTRANSCOM) is conducting a market research survey to identify contractor capabilities for providing comprehensive Household Goods (HHG) Relocation Services on a global basis for the Department of Defense. This Request for Information (RFI) seeks information from small businesses, existing entrants, and new entrants into federal contracting regarding their ability to provide full-service shipment management including entitlement counseling, shipment preparation and monitoring, transportation service provider selection and booking, storage warehouse services, and claims assistance in accordance with Defense Transportation Regulations and Joint Travel Regulations. Key contract requirements include meeting on-time performance thresholds of 98% for scheduling, pickups, and deliveries, achieving customer satisfaction ratings of 95% or above, providing full replacement value coverage for loss and damage claims filed within nine months of delivery, processing claims within specified timeframes, and maintaining a web-based customer information system integrated with government platforms. The government will evaluate offerors based on technical capability, past performance, price, and demonstrated capacity to manage relocation services globally throughout peak and non-peak seasons. Respondents were requested to submit information by December 18, 2018 for the initial RFI, with subsequent amendments extending opportunities for industry input through multiple industry days held in February, March, and subsequent months, with a final proposal submission deadline of November 12, 2019.
The procurement involves no specific set-aside designation, and the contract is not designated for any particular small business category, though a 40% small business subcontracting goal is required of successful awardees. The contract covers management of approximately 400,000 household goods shipments annually, including over 50,000 domestic and 35,000 international shipments, with services required worldwide for Department of Defense and Coast Guard military and civilian personnel. The estimated contract value exceeds $1 billion, with an indefinite-delivery, indefinite-quantity structure consisting of a three-year base period, multiple one-year option periods, and potential award term extensions. Contract performance is scheduled to commence on February 1, 2021, following a transition period from May 2020 through January 2021 during which the incoming contractor will phase in responsibility for existing relocation services through a volume phase-in schedule. The successful contractor must demonstrate the capacity and systems capability to handle shipments worldwide, coordinate with multiple transportation service providers and storage facilities, and comply with advanced cybersecurity requirements to protect personally identifiable information and government systems.
HTC711-19-R-R004 Department of Defense United States Transportation Command
11/29/18, 10:18 AM Household Goods (HHG) Relocation Services (Beginning 2019. 12. 12)
The United States Transportation Command, on behalf of the Department of Defense, is seeking a contractor to provide global household goods (HHG) relocation services for military personnel undergoing permanent change of station moves. These comprehensive services encompass move counseling, household goods transportation, traffic management, storage-in-transit warehouse services, pickup and delivery of shipments, claims processing, and reporting. The contractor must demonstrate capability in information technology systems, quality assurance, notifications, transition planning, and cybersecurity measures. Evaluation will be based on business and technical proposals, past performance, and pricing submissions, with offerors required to provide operational approaches, capacity and subcontractor management plans, transition planning details, and IT services descriptions. Critical deadlines included a request for DoD Secure Access File Exchange drop-off codes by December 20, 2019 at 12:00 PM CST, and submission of SF30 offers by December 23, 2019 at 12:00 PM CST, with the solicitation having been reopened under Amendment 04 to revise storage-in-transit requirements and clarify delivery date spread specifications.
This procurement carried no set-aside designation and resulted in the award of a fixed-price contract with economic price adjustments to American Roll On Roll Off Carrier Group, Inc. valued at $7,211,331,984 for an indefinite delivery, indefinite quantity contract structure. The base period of performance runs from May 1, 2020 through January 31, 2024, with the first task order for moving services scheduled for issuance on February 1, 2021. The contract required the use of a network of household goods service providers with a commitment that at least 40 percent of subcontracting dollars flow to small businesses, with four principal subcontractors identified in the award. The services will be performed globally to support military personnel relocations, encompassing door-to-door moving services that handle all aspects of household goods relocation from initial notification through final claims settlement.
HTC711-19-R-R004 Department of Defense United States Transportation Command
12/12/19, 1:26 PM Household Goods (HHG) Relocation Services (Beginning 2019. 12. 12)
On November 4, 2021, the United States Transportation Command awarded HomeSafe Alliance, LLC an indefinite delivery/indefinite quantity contract valued at $6,186,747,798.77 to provide global household goods relocation services for the Department of Defense from December 1, 2021 through August 31, 2025, with the first task order for moving services planned for issuance on September 1, 2022. The contract involves door-to-door moving services for military service members and civilians during permanent change of station moves both domestically and internationally.
HTC711-19-R-R004 Department of Defense United States Transportation Command
11/5/21, 10:08 AM