Delivery Order HSSCCG06D00003-HSSCCG06J00139

This is a firm-fixed-price delivery order contract awarded by the Defense Human Resources Activity, a defense agency, to Inspiritec Inc., a non-profit organization and AbilityOne agency, for Consolidated Call Center (CCC) Services. The contract has a total potential value of $108,138,503.95 and a period of performance through December 31, 2017. This contract is not set aside for any specific business type. Inspiritec specializes in providing call center, customer service, and enterprise...

This federal contract was awarded by the Consumer Financial Protection Bureau (CFPB) to Maximus Federal Services, Inc., a subsidiary of Maximus Inc., a leading provider of government services and solutions. The $8,128,838.41 contract, which is not set aside, is for contact center support services. The contract parent is the USA Contact Multichannel Contact Center Services Master GWAC. Maximus Federal Services will provide a range of contact center services, including handling consumer inquiries,...

Quality Innovation, Inc. was awarded a $6,551,371.60 firm fixed price definitive contract by the Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 10 to provide Vet Center Call Center (VCCC) operations support services. The original solicitation sought proposals to handle 30% of the VCCC's monthly average 8,000 calls through three daily shifts totaling over 200,000 hours of support from September 2023 through September 2028, utilizing VA...

The Department of Health and Human Services Food and Drug Administration (HHS FDA) awarded a $792,867 delivery order contract to Connect Centric LLC of Alexandria, Virginia for automated call distribution software and support services. As the prime contractor, Connect Centric will provide call center software and technical assistance to help HHS FDA manage call volume and route consumers and stakeholders to the appropriate representatives. The one-year contract was awarded on April 13, 2020...

This is a firm fixed-price purchase order contract awarded by the U.S. Department of State's Bureau of European and Eurasian Affairs to Equans Zuid-Nederland B.V., a subsidiary of Engie Services Zuid B.V. The contract, valued at $13,625.40, is for call center services in support of diplomatic facilities and programs in the Europe and Eurasia region. The contract does not have a set-aside designation. Equans Zuid-Nederland B.V. is an experienced provider of facilities operations, maintenance, and...

The Small Business Administration awarded a $145.4 million purchase order to Liveops Agent Services LLC under a time and materials contract to provide call center support for the Office of Disaster Assistance's COVID-19 response efforts through December 2023. As the prime contractor, Liveops will leverage its experience in call center operations and customer service to support SBA's disaster loan programs by staffing call centers, processing applications, and answering inquiries from...

This is a firm fixed-price definitive contract awarded by the U.S. Department of State's Bureau of Western Hemisphere Affairs to Answerplus Inc., a Canadian company, to provide 24-hour telephone answering services for the U.S. Consulate General in Toronto, Canada. The contract has a base year from July 2025 to June 2026 with four one-year option periods, for a total potential value of $41,083.45. The services include handling non-emergency calls, transferring emergency calls, and maintaining...

This contract award is for temporary help telephone operators, awarded to Calloway & Associates, Inc., a minority-owned, woman-owned, and service-disabled veteran-owned small business. The contract is a delivery order under the General Services Administration's Temporary Administrative and Professional Staffing (TAPS) schedule, with a ceiling value of $2,407,202.97 and a period of performance through June 30, 2025. The contracting agency is the Department of Veterans Affairs, specifically...

This is a definitive contract awarded by the U.S. Air Force Space Command to Callware Technologies Inc., a manufacturer of voice and messaging solutions, for a Callegra Messaging System subscription. The contract has a ceiling value of $23,284.00 and a period of performance ending on August 31, 2021. It is a firm-fixed-price contract with no set-aside designation. Callware Technologies has previously provided voice messaging systems and related services to various Department of Defense...

This is a federal contract awarded by the Office of the Chief Financial Officer, a civilian agency, to TDB Communications Inc., a Service-Disabled Veteran-Owned Small Business, Minority-Owned Business, and 8(a) Program Participant. The contract, valued at $91,590.60, is for National Call Center Support Services under the General Services Administration's Temporary Administrative and Professional Staffing (TAPS) schedule. The contract is a Firm Fixed Price Delivery Order with a completion date of...