Omnichannel customer communication system.

Ended Awarded Last action

Contract number
HQC00720F0017
Awardee
Awarding agency
Obligated
$5,830,307

Award facts

Opportunity
Contract value 100% obligated
$5,830,306.69 Current and potential, with all options
Completion date 100% complete
Current and potential, with all options
Contracting staff
Set-aside
No set-aside
Competition
Full and Open Competition · 5 offers Multiple Award, Fair Opportunity
Pricing
Firm Fixed Price
Place of performance
Petersburg, VA 23801, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Supplemental Agreement for work within scope P00017 $50,014
Supplemental Agreement for work within scope P00016 $591,441
Supplemental Agreement for work within scope P00015 · MOD to increase contacts and cloud storage. $19,891
Exercise an Option P00013 $838,989
Supplemental Agreement for work within scope P00012 $113,145
Exercise an Option P00011 $948,375
Change Order P00010 · Innovation, integration & proj mgmt SPT. $0
Exercise an Option P00009 · Omnichannel customer communication system - option year 2 $923,540
Other Administrative Action P00008 · Omnichannel (occs) - innovation, integration & proj mgmt SPT $0
Funding Only Action P00007 $0
Supplemental Agreement for work within scope P00006 · Omnichannel customer communication system (occs) $0
Supplemental Agreement for work within scope P00005 $0
Exercise an Option P00004 $909,837
Supplemental Agreement for work within scope P00003 $0
Other Administrative Action P00002 $0
Other Administrative Action P00001 · Omnichannel customer communication system for deca marketing. $23,241
Original award $1,370,446
Show all 17

About this award

Written by GovTribe AI ·

The Defense Commissary Agency awarded a delivery order valued at $5.83 million to International Business Machines Corporation (IBM) on September 30, 2020, for an Omnichannel Customer Communication System. This firm fixed-price delivery order, which is not set-aside for any small business category, is scheduled for completion by March 29, 2026, with performance taking place in Petersburg, Virginia. The contract represents IBM's continued support of the Defense Commissary Agency's technology infrastructure and is issued under the General Services Administration's Multiple Award Schedule (MAS), which enables federal agencies to procure IT solutions and professional services from pre-competed vendors on an expedited basis.

IBM, a major global technology corporation headquartered in Armonk, New York, brings extensive experience in federal IT modernization and customer-facing system development. The omnichannel communication platform will enhance the Defense Commissary Agency's ability to engage military patrons across multiple communication channels, supporting the agency's mission to provide quality products and services to authorized patrons at competitive prices. IBM's delivery of this system aligns with broader federal government efforts to modernize legacy infrastructure and improve customer engagement through integrated digital solutions across defense and civilian agencies.

Quick answers

Who was awarded contract HQC00720F0017?

HQC00720F0017 was awarded to International Business Machines Corporation by Defense Commissary Agency (Department of Defense) on September 30, 2020.

How much is contract HQC00720F0017 worth?

The government has obligated $5,830,307 on HQC00720F0017.

Is contract HQC00720F0017 an order under another contract?

Yes. HQC00720F0017 is a delivery order under GS35F110DA, a federal supply schedule, on Multiple Award Schedule (MAS).

Was contract HQC00720F0017 competed?

The extent of competition for HQC00720F0017 was full and open competition. The government received 5 offers.

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