Delivery Order GS35F0663R-28321318FDX030728
- This is a firm fixed price delivery order contract awarded by the Social Security Administration (SSA) to Digital Speech Systems, Inc. for continued support services for the Automated Telephone Notification System (ATNS), including outgoing calls for the Automated Appointment Reminder System (AARS) and the Medical Reminder System (MRS), as well as the reminders for scheduled appointments for the Office of Disability Adjudication and Review (ODAR). The contract has a base year with two 12-month...
- The Social Security Administration (SSA) awarded a $1,784,617.73 firm-fixed price delivery order to Tyto Athene, LLC for annual multimedia center maintenance. This delivery order is part of a larger $19.7 million Indefinite Delivery Contract (IDC) with the SSA for nationwide telephone system maintenance services through December 2024. Tyto Athene, a leading provider of IT and digital transformation solutions, has also held a $12 million IDV with the SSA for multimedia center maintenance and...
- The Social Security Administration awarded a $2.41 million delivery order against its Telephone Systems Replacement Project contract to Avaya Federal Solutions, Inc. for continued maintenance, managed services, and bulk maintenance and repair of the agency's telephone systems. This firm fixed price task order, issued under contract number SS00-07-60066 for the thirteenth option year and fourteenth contract year, will provide support for SSA's telephone infrastructure through March 2022. No set...
- The Social Security Administration (SSA) awarded a $356,444.40 delivery order to Tyto Athene, LLC (operating as Black Box Network Services) on April 24, 2025, for session border controller hardware and software to support the HQ Telephone System (HTS) hardware and software upgrade and refresh initiative. This delivery order falls under the larger HQ Telephone System Maintenance Contract Recompete indefinite delivery vehicle and will be completed by August 22, 2025. The work will be performed...
- The Social Security Administration awarded a $1.3 million firm fixed price delivery order against an unspecified contract vehicle to Avaya Federal Solutions, Inc. for hardware/software maintenance of a Verint Workforce Optimization telephone system replacement project. The 12-month period of performance is from September 2021 through June 2022. Funding is provided by the SSA to support ongoing maintenance of its Telephone Systems Replacement Project, a major program aimed at modernizing the...
- <p>The U.S. Social Security Administration (SSA) awarded a $85,000.00 Firm Fixed Price definitive contract to Tenacity Inc., a for-profit organization located in Omaha, Nebraska, for the procurement of a new Text over Internet Protocol (TOIP) computer-based solution. This TOIP system is part of the SSA's Deaf or Hard of Hearing (DHOH) program. The contract has an ultimate completion date of June 18, 2020 and was awarded on June 19, 2015. There was no set-aside designation for this contract.</p>
- The Social Security Administration awarded a $10,677.42 delivery order to 4 Star Technologies, Inc. for the renewal of maintenance services on Nuance Dragon NaturallySpeaking software. This contract, which was issued on March 13, 2022, with an ultimate completion date of March 12, 2023, represents a continuation of the agency's commitment to maintaining voice recognition and speech-to-text capabilities across its operations. The award was issued under the Solutions for Enterprise Wide...
- The Social Security Administration awarded Avaya Federal Solutions, Inc. a firm fixed-price delivery order valued at approximately $1.3 million to provide managed services for the agency's Telephone System Replacement Project Verint WFO solution. The purpose of this task order is to procure managed services for the SSA's telephone system replacement project, indicating the award is associated with the agency's larger effort to modernize its telephone infrastructure. The contract will be...
- This is a firm fixed price delivery order awarded by the Social Security Administration (SSA) to Avaya Federal Solutions, Inc. for professional services to update the agency's TSMI platform and reduce the data refresh rate of the Aceyus reporting platform from 10 to 5 seconds. The $3,732,762.20 task order is part of the SSA's larger Telephone Systems Replacement Project (TSRP), a multi-year program to modernize the agency's call routing, interactive voice response, and agent workstation...
- The Social Security Administration renewed a delivery order against Apelon, Inc.'s Multiple Award Schedule contract for $42,315 to provide maintenance on Apelon Digital Transcription Systems and TermWorks software from April 2022 through March 2023. As the incumbent contractor supporting SSA's APELON DTS AND TERMWORKS program, Apelon will continue delivering maintenance and technical support services for the agency's transcription technologies from its Baltimore office location. The firm fixed...
- Information Technology Schedule 70 (IT-70)Master GSA Schedule
- GS35F0663RFederal Supply Schedule
- GS35F0663R-28321318FDX030728Delivery Order
This is a firm fixed-price delivery order awarded by the Social Security Administration (SSA) to Digital Speech Systems Inc., a for-profit, manufacturer subchapter S corporation. The contract, which has no set-aside designation, is for the maintenance of the Automated Telephone Notification System (ATNS), a critical system that provides the SSA with automated messages to administer national social insurance and social welfare programs. The contract has a potential value of $782,066.69 and a completion date of January 31, 2024. The ATNS is used by the SSA to remind users of appointments for retirement, survivors, and disability insurance benefits, as well as to facilitate Supplemental Security Income payments to the aged, blind, and disabled.
Mod # | Description | ReasonForModification | Federal Obligation | Date |
|---|---|---|---|---|
| P00006 | Exercise an Option | $76.5k | 7/31/23 | |
| P00005 | Exercise an Option | $76.5k | 1/27/23 | |
| P00004 | Supplemental Agreement for work within scope | $203.0k | 1/26/22 | |
| P00003 | Exercise an Option | $56.2k | 7/14/21 | |
| P00002 | Exercise an Option | $112.3k | 2/14/20 |