Service desk support

Ended Awarded Last action

Contract number
HQ003419F0136
Awardee
Awarding agency
Obligated
$212,737,028

Award facts

Opportunity
Contract value 1870% obligated
  • $9,510,929.98 Current, with exercised options
  • $11,374,460.95 Potential, with all options
Completion date 100% complete
Current and potential, with all options
Funding agency
Defense Information Systems Agency Department of Defense
Set-aside
No set-aside
Competition
Full and Open Competition · 4 offers Multiple Award, Fair Opportunity
Pricing
Time and Materials
Place of performance
Washington, VA 20301, USA

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Other Administrative Action P00080 -$371,654
Other Administrative Action P00081 · Desk support services $0
Other Administrative Action P00081 $0
Other Administrative Action P00081 · Desk support service $0
Other Administrative Action P00080 · Service delivery support services -$41,554
Other Administrative Action P00080 $0
Other Administrative Action P00079 · Service desk support services $0
Other Administrative Action P00079 $0
Other Administrative Action P00079 -$29,581
Other Administrative Action P00078 $47,856
Other Administrative Action P00078 $983,422
Other Administrative Action P00078 · Service desk support services $1,001,464
Other Administrative Action P00077 · Service delivery support $365,000
Other Administrative Action P00077 $0
Other Administrative Action P00077 · Service delivery support services $177,073
Funding Only Action P00076 · OMC service delivery support services $281,665
Funding Only Action P00076 $14,069,056
Funding Only Action P00076 · Service delivery support - other direct cost $0
Funding Only Action P00075 $0
Funding Only Action P00075 · Service delivery support services $5,525,004
Funding Only Action P00075 $7,919,110
Funding Only Action P00074 · IT service desk support $98,503
Funding Only Action P00074 · OMC IT service delivery support services $0
Funding Only Action P00074 · IT service delivery support services $81,145
Funding Only Action P00073 $4,901,039
Funding Only Action P00073 · OMC support services $38,910
Funding Only Action P00073 · Other direct cost $297,687
Exercise an Option P00072 · Service desk information technology support $0
Exercise an Option P00072 · Service delivery information technology support services $0
Exercise an Option P00072 · OMC service delivery information technology support services $0
Funding Only Action P00071 · Other direct cost $0
Other Administrative Action P00071 · OMC support services $0
Funding Only Action P00071 $3,913,291
Funding Only Action P00070 $7,964,486
Funding Only Action P00070 $0
Funding Only Action P00070 · Joint service provider support services $35,514
Funding Only Action P00069 $0
Funding Only Action P00069 $7,377,216
Funding Only Action P00069 $564,441
Funding Only Action P00068 $3,574,671
Funding Only Action P00068 $0
Funding Only Action P00068 · Service delivery support services $0
Change Order P00067 $0
Change Order P00067 $0
Change Order P00067 $113,667
Funding Only Action P00066 $5,448,988
Funding Only Action P00066 $0
Funding Only Action P00066 $0
Funding Only Action P00065 $0
Funding Only Action P00065 · Service delivery support services $0
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About this award

Written by GovTribe AI ·

Empower AI, Inc., a HUBZone joint venture headquartered in Reston, Virginia, was awarded a delivery order for Service Desk Support by the Defense Information Systems Agency on September 30, 2019. This time-and-materials contract, with a ceiling value of $11.4 million and an ultimate completion date of March 29, 2024, supports DISA's IT infrastructure and operational needs at the agency's Washington, Virginia location. The contract was not set aside for any specific business designation, indicating open competition. Empower AI, as the prime contractor, leveraged an extensive subcontractor network including small businesses such as Paragon Micro Inc., Strictly Technology LLC, and CDW Government LLC for IT hardware and software procurement; Sentry Household Shipping Inc. for shipping services; and specialized staffing providers including Netimpact Strategies Inc., Seneca Resources LLC, and Teksystems Inc. for technical personnel augmentation. Additional subcontractors provided services ranging from audiovisual equipment solutions through SHI International Corp to communication systems and IT support from vendors like Peake (Incident Communication Solutions LLC) and Netcentrics Corporation.

DISA, a defense agency responsible for information technology and cybersecurity infrastructure across the Department of Defense, utilizes service desk support contracts to maintain operational continuity and user support across its enterprise systems. The contract structure as a delivery order suggests it was issued under a larger indefinite delivery vehicle, enabling flexible task ordering and cost-plus pricing to accommodate fluctuating IT support demands. Empower AI's extensive track record delivering IT services across civilian and defense agencies, combined with its OASIS+ IDIQ positioning and partnerships with both large systems integrators and small minority-owned businesses, positioned the company to deliver comprehensive, scalable service desk capabilities addressing DISA's mission-critical support requirements through the contract period.

Subawards

Subcontractor Amount Awarded
Paragon Micro Inc. SERVICE DESK SUPPORT SERVICES IT hardware $48,359
Paragon Micro Inc. SERVICE DESK SUPPORT SERVICES IT Hardware $79,311
Paragon Micro Inc. SERVICE DESK SUPPORT SERVICES IT Hardware/Software $487,489
Strictly Technology, LLC SERVICE DESK SUPPORT SERVICES Computer Hardware $176,176
Strictly Technology, LLC SERVICE DESK SUPPORT SERVICES Computer Hardware $71,465
SHI International Corp SERVICE DESK SUPPORT SERVICES AV hardware/software $146,338
Seneca Resources LLC SERVICE DESK SUPPORT Staffing Services $187,224
Netcentrics Corporation SERVICE DESK SUPPORT Other Computer Related Services $1,726,515
Incident Communication Solutions LLC SERVICE DESK SUPPORT SERVICES Other Computer Services $250,315
Teksystems, Inc. SERVICE DESK SUPPORT Staffing Services $491,118
Super Systems, Incorporated SERVICE DESK SUPPORT Temporary Help Services $234,329
Super Systems, Incorporated SERVICE DESK SUPPORT 561320 Temporary Help Services $5,765,410
Zolon TECH Inc. SERVICE DESK SUPPORT Temporary Help Labor $37,560
Technique Solutions Inc. SERVICE DESK SUPPORT Help desk, database analyst, information specialist and Other IT Services $12,950,000
Caci, Inc. - Federal SERVICE DESK SUPPORT Computer Facilities Management Services $25,016,030
Interimage, Inc. SERVICE DESK SUPPORT IT Support Services $12,950,000
Vertical Integrations, Inc. SERVICE DESK SUPPORT Helpdesk Support $4,799,712
Teksystems, Inc. SERVICE DESK SUPPORT Staffing Services $25,900,000
Gcyber LLC SERVICE DESK SUPPORT Computer Facilities Management Services $12,950,000
Cyber Solutions & Services, Inc. SERVICE DESK SUPPORT IT Support Services $5,051,213
Agil3 Technology Solutions LLC SERVICE DESK SUPPORT Information Technology Services $1,475,735
Optimal Solutions Inc. SERVICE DESK SUPPORT Service Desk $523,511
Nextpoint Group LLC SERVICE DESK SUPPORT Computer Facilities Management Services $7,360,480
Nova-Dine LLC SERVICE DESK SUPPORT IT Services $12,950,000
Show all 24

Quick answers

Who was awarded contract HQ003419F0136?

HQ003419F0136 was awarded to Empower AI, Inc. by Washington Headquarters Service (Department of Defense) on September 30, 2019.

How much is contract HQ003419F0136 worth?

The government has obligated $212,737,028 on HQ003419F0136. Its current value, with exercised options, is $9,510,930. Its potential value, with all options, is $11,374,461.

Which agency awarded contract HQ003419F0136?

Washington Headquarters Service (Department of Defense) awarded HQ003419F0136, with funding from Defense Information Systems Agency (Department of Defense).

Is contract HQ003419F0136 an order under another contract?

Yes. HQ003419F0136 is a delivery order under GS35F0108K, a federal supply schedule, on Information Technology Schedule 70 (IT-70).

Was contract HQ003419F0136 competed?

The extent of competition for HQ003419F0136 was full and open competition. The government received 4 offers.

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