Medicaid.GOV customer satisfaction assessment and improvement services, "operating plan title: medicaid/chip/BHP website management and development"
Ended Awarded Last action
- Contract number
- 75FCMC22F0099
- Awardee
-
Verint Americas Inc. UEI LUBSP8AQS2E7 Part of Verint Systems Inc.
- Awarding agency
-
Centers for Medicare and Medicaid Services
Department of Health and Human Services
- Obligated
- $214,278
Award facts
- Opportunity
-
- Medicaid. gov Customer Satisfaction Assessment and Improvement Support Services Special Notice · CMCS39320220094 · Posted Jul 15, 2022
- Contract value 50% obligated
- $428,556.55 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- PSC
- R699 Support- Administrative: Other
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 1 offer Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Alpharetta, GA 30005, USA
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Close Out | $0 | |
| Exercise an Option | $108,722 | |
| Original award | $105,556 |
About this award
This federal contract award, with a ceiling value of $428,556.55, was issued by the Centers for Medicare and Medicaid Services (CMS) to Verint Americas Inc., a subsidiary of Verint Systems Inc. The contract is for "Medicaid.gov Customer Satisfaction Assessment and Improvement Services" and is classified under the "Medicaid/CHIP/BHP Website Management and Development" operating plan. The contract is a Firm Fixed Price Delivery Order awarded under the Multiple Award Schedule (MAS) contract vehicle. There is no set-aside designation for this award. Verint Americas Inc. is a for-profit organization specializing in customer engagement, security intelligence, and compliance solutions, primarily serving federal government agencies. The contract involves implementing customer satisfaction measurement tools, conducting website usability studies, and providing data-driven recommendations to improve the online user experience for the Medicaid.gov website.
Quick answers
Who was awarded contract 75FCMC22F0099?
75FCMC22F0099 was awarded to Verint Americas Inc. by Centers for Medicare and Medicaid Services (Department of Health and Human Services) on September 6, 2022.
How much is contract 75FCMC22F0099 worth?
The government has obligated $214,278 on 75FCMC22F0099. Its current value, with exercised options, is $428,557.
Is contract 75FCMC22F0099 an order under another contract?
Yes. 75FCMC22F0099 is a delivery order under GS10F0044W, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 75FCMC22F0099 competed?
The extent of competition for 75FCMC22F0099 was full and open competition. The government received 1 offer.
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