Contact center support services
Ended Awarded Last action
- Contract number
- CFP17K00003
- Awardee
-
Maximus Federal Services, Inc. UEI TREKW6J3QSF5 Part of Maximus Inc.
- Awarding agency
-
Consumer Financial Protection Bureau
- Obligated
- $5,962,357
Award facts
- Contract value 73% obligated
-
- $5,975,481.81 Current, with exercised options
- $8,128,838.41 Potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- NAICS code
- 519190 All Other Information Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 1 offer Multiple Award, Fair Opportunity
- Pricing
- Labor Hours
- Place of performance
- Las Cruces, NM 88005, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Close Out | $0 | |
| Funding Only Action | -$439,705 | |
| Funding Only Action | $0 | |
| Funding Only Action | -$114,812 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $2,151,792 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Original award | $4,365,082 |
Show all 12
About this award
This federal contract was awarded by the Consumer Financial Protection Bureau (CFPB) to Maximus Federal Services, Inc., a subsidiary of Maximus Inc., a leading provider of government services and solutions. The $8,128,838.41 contract, which is not set aside, is for contact center support services. The contract parent is the USA Contact Multichannel Contact Center Services Master GWAC.
Maximus Federal Services will provide a range of contact center services, including handling consumer inquiries, processing complaints, providing resource information, and delivering analytics and reporting. The company has subcontracted with several vendors to support various aspects of the work, including Ttec Digital for telecommunications and IT services, Oracle America for software configuration and development, Mailing Services Inc. for printing and fulfillment, and Voiance Language Services for bilingual interpretation. This contract award builds on Maximus's extensive experience providing contact center and program support services to numerous federal agencies, including the IRS, CMS, VA, and FEMA.
Quick answers
Who was awarded contract CFP17K00003?
CFP17K00003 was awarded to Maximus Federal Services, Inc. by Consumer Financial Protection Bureau on December 8, 2016.
How much is contract CFP17K00003 worth?
The government has obligated $5,962,357 on CFP17K00003. Its current value, with exercised options, is $5,975,482. Its potential value, with all options, is $8,128,838.
Is contract CFP17K00003 an order under another contract?
Yes. CFP17K00003 is a delivery order under GS00V08PDD0068, an indefinite delivery contract, on USA Contact Multichannel Contact Center Services.
Was contract CFP17K00003 competed?
The extent of competition for CFP17K00003 was full and open competition. The government received 1 offer.
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