Multi-channel call center requirement

Ended Awarded Last action

Contract number
GSH0014AA0470
Awardee
Awarding agency
Obligated
$12,232,109

Award facts

Contract value 37% obligated
  • $12,232,109.27 Current, with exercised options
  • $33,107,888.53 Potential, with all options
Completion date 100% complete
  • Current, with exercised options
  • Potential, with all options
Funding agency
Office of Citizen Services and Innovative Technologies 18F General Services Administration
NAICS code
519190 All Other Information Services
PSC
AD21 R&D- Defense Other: Services (Basic Research)
Set-aside
No set-aside
Competition
Full and Open Competition · 5 offers Multiple Award, Fair Opportunity
Pricing
Firm Fixed Price
Place of performance
Cincinnati, OH 45202, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Other Administrative Action PS14 · No-cost modification to extend the period of performance for from 9/30/2016 to 10/1/2016. $0
Funding Only Action PS15 · Funding action to increase task order and exercise option year two subject to availability of funds 10/1/2016 - 9/30/2017 $265,331
Exercise an Option PS13 · Extend services for additional 3 months $120,855
Funding Only Action PS12 · Adding additional support for clins 20002, 20006, 31005,5000, 51000 $321,018
Funding Only Action PS11 · Fully funding option year one (1) $3,614,522
Other Administrative Action PA09 · Administrative changes in requirement document $0
Funding Only Action PS08 · Funding action $700,775
Funding Only Action PS07 $1,200,000
Funding Only Action PS05 $468,958
Other Administrative Action PA04 · Modification option year - subject to the availability of funds $0
Change Order PS03 · Multi-channel call center $1,524,089
Supplemental Agreement for work within scope PS02 · Multi----channell call center requireement $42,475
Exercise an Option PA01 · Multi--channell call center requirement $2,047,525
Original award $1,926,561
Show all 14

Quick answers

Who was awarded contract GSH0014AA0470?

GSH0014AA0470 was awarded to Concentrix CVG Corporation by Office of Administrative Services (General Services Administration) on September 30, 2014.

How much is contract GSH0014AA0470 worth?

The government has obligated $12,232,109 on GSH0014AA0470. Its potential value, with all options, is $33,107,889.

Which agency awarded contract GSH0014AA0470?

Office of Administrative Services (General Services Administration) awarded GSH0014AA0470, with funding from Office of Citizen Services and Innovative Technologies 18F (General Services Administration).

Is contract GSH0014AA0470 an order under another contract?

Yes. GSH0014AA0470 is a delivery order under GS00V08PDD0067, an indefinite delivery contract, on USA Contact Multichannel Contact Center Services.

Was contract GSH0014AA0470 competed?

The extent of competition for GSH0014AA0470 was full and open competition. The government received 5 offers.

On GovTribe

See this award's full record

  • Every transaction and funding action
  • The awardee's other awards and teaming partners
  • Similar awards and recompete opportunities
  • Ask GovTribe AI about this award
Try for free Login