Consolidated customer service support

Ended Awarded Last action

Contract number
CNSHQ12F0084
Awardee
Awarding agency
Obligated
$18,757,212

Award facts

Contract value 100% obligated
$18,757,211.72 Current and potential, with all options
Completion date 100% complete
Current and potential, with all options
NAICS code
519190 All Other Information Services
Set-aside
No set-aside
Competition
Full and Open Competition · 3 offers Multiple Award, Fair Opportunity
Pricing
Firm Fixed Price
Place of performance
Washington, DC 20005, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Funding Only Action P00001 · The purpose of this modification is to DE-obligate excess FEMA funds from lines 48, 49, and 67 - from contract task order CNSHQ12F0084. Line 48 needs to have… -$38,022
Other Administrative Action P00024 · The purpose of this modification is to DE-obligate excess funds -$218,638
Change Order 23 · Deobligation of unused funds -$47,316
Exercise an Option 22 · Extend services $1,947,830
Funding Only Action 20 · Funding deobligation -$1,020
Other Administrative Action 19 · Admin change $0
Other Administrative Action 18 · Deobligation of unused funds. -$58,440
Exercise an Option 17 · Exercise option year four. $3,546,592
Funding Only Action 16 · Additional funding $9,519
Funding Only Action 15 · Additional funds in the amount of $5,267.52 $5,268
Exercise an Option 14 $3,580,132
Change Order 13 $1,544
Funding Only Action 12 $5,834
Exercise an Option 11 · The purpose of this modification is to: a. Exercise option year two of the delivery order in accordance with far 52.217-9, "option to extend the term of the… $3,383,416
Funding Only Action 10 $552
Supplemental Agreement for work within scope 9 $663
Funding Only Action 8 $2,098
Funding Only Action 7 $2,374
Funding Only Action 6 $7,000
Exercise an Option 5 $3,286,348
Additional Work (new agreement, FAR part 6 applies) 4 $10,000
Other Administrative Action 3 $0
Funding Only Action 2 $1,645
Other Administrative Action 1 $0
Original award $3,329,831
Show all 25

About this award

Written by GovTribe AI ·

This is a $18,757,211.72 firm fixed price delivery order awarded by the General Services Administration's (GSA) Office of Procurement Services to Concentrix CVG Corporation, doing business as Convergys, on September 29, 2012. The contract provides consolidated customer service support and is not set aside for any specific business category. The contract is part of the GSA's USA Contact Multichannel Contact Center Services governmentwide acquisition contract (GWAC) vehicle, which focuses on providing IT and customer service capabilities to federal agencies. The contract has an ultimate completion date of February 19, 2025 and is being performed at Convergys' location in Washington, DC.

Quick answers

Who was awarded contract CNSHQ12F0084?

CNSHQ12F0084 was awarded to Concentrix CVG Corporation by Office of Procurement Services (Corporation for National and Community Service) on September 29, 2012.

How much is contract CNSHQ12F0084 worth?

The government has obligated $18,757,212 on CNSHQ12F0084.

Is contract CNSHQ12F0084 an order under another contract?

Yes. CNSHQ12F0084 is a delivery order under GS00V08PDD0067, an indefinite delivery contract, on USA Contact Multichannel Contact Center Services.

Was contract CNSHQ12F0084 competed?

The extent of competition for CNSHQ12F0084 was full and open competition. The government received 3 offers.

On GovTribe

See this award's full record

  • Every transaction and funding action
  • The awardee's other awards and teaming partners
  • Similar awards and recompete opportunities
  • Ask GovTribe AI about this award
Try for free Login