Consolidated customer support services
Ended Awarded Last action
- Contract number
- 953A3318F0001
- Awardee
-
Concentrix CVG Corporation UEI R7KCELSAKYT5 Part of Synnex Corporation
- Awarding agency
-
Bureau of the Fiscal Service
Department of the Treasury
- Obligated
- $18,217,441
Award facts
- Contract value 97% obligated
-
- $18,217,440.65 Current, with exercised options
- $18,695,945.72 Potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Funding agency
- Corporation for National and Community Service
- NAICS code
- 519190 All Other Information Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 2 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Cincinnati, OH 45202, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Other statutory authority
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Funding Only Action | $12,512 | |
| Other Administrative Action | $1,668,317 | |
| Funding Only Action | $30,209 | |
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | $1,777,697 | |
| Exercise an Option | $1,402,273 | |
| Other Administrative Action | $12,826 | |
| Other Administrative Action | $33,626 | |
| Funding Only Action | $2,785,373 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $530,108 | |
| Funding Only Action | $0 | |
| Transfer Action | $0 | |
| Exercise an Option | $3,460,804 | |
| Other Administrative Action | $1,041,344 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $2,376,078 | |
| Funding Only Action | $43,000 | |
| Funding Only Action | $1,568,272 | |
| Exercise an Option | $0 | |
| Original award | $1,475,000 |
Show all 21
About this award
This is a firm fixed-price delivery order contract awarded by the Corporation for National and Community Service to Concentrix CVG Corporation, doing business as Convergys, for consolidated customer support services. The contract has a potential value of $18,695,945.72 and a completion date of August 14, 2023. It is not set aside for any specific business type. The contract is issued under the USA Contact Multichannel Contact Center Services Government-Wide Acquisition Contract (GWAC), which is a contracting vehicle that provides customer contact center services to federal agencies. The primary work will be performed in Cincinnati, Ohio.
Quick answers
Who was awarded contract 953A3318F0001?
953A3318F0001 was awarded to Concentrix CVG Corporation by Bureau of the Fiscal Service (Department of the Treasury) on February 15, 2018.
How much is contract 953A3318F0001 worth?
The government has obligated $18,217,441 on 953A3318F0001. Its potential value, with all options, is $18,695,946.
Which agency awarded contract 953A3318F0001?
Bureau of the Fiscal Service (Department of the Treasury) awarded 953A3318F0001, with funding from Corporation for National and Community Service.
Is contract 953A3318F0001 an order under another contract?
Yes. 953A3318F0001 is a delivery order under GS00V08PDD0067, an indefinite delivery contract, on USA Contact Multichannel Contact Center Services.
Was contract 953A3318F0001 competed?
The extent of competition for 953A3318F0001 was full and open competition. The government received 2 offers.
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