Delivery Order GS00V08PDD0066-HSSCCG12J00113

Quality Innovation, Inc. was awarded a $6,551,371.60 firm fixed price definitive contract by the Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 10 to provide Vet Center Call Center (VCCC) operations support services. The original solicitation sought proposals to handle 30% of the VCCC's monthly average 8,000 calls through three daily shifts totaling over 200,000 hours of support from September 2023 through September 2028, utilizing VA...

The Centers for Medicare and Medicaid Services (CMS) awarded a $118,317,922.00 cost-plus-award-fee contract to Think-Highpoint JV, LLC, a small business joint venture, to provide contact center training and content (CTC) services. This contract, which has a completion date of September 21, 2027, will support approximately 10,000 customer service agents nationwide who respond to inquiries from Medicare and Marketplace beneficiaries across telephone, written correspondence, and web chat...

The Department of the Air Force Air Education and Training Command awarded a $1,057,238.76 firm fixed price definitive contract to Command Cyber Solutions LLC of Panama City, Florida. The contract is for Central Appointment Call Center services and has a period of performance from October 1, 2021 through September 30, 2026. This 8(a) sole source contract will provide call center support for the Air Force's training programs over the next five years. Command Cyber Solutions LLC will be the...

The Department of Justice Drug Enforcement Administration awarded a $6,150 firm fixed price purchase order to Callyo 2009 Corp for call renewal services. Under this contract, Callyo 2009 Corp will provide continued call center support services to assist DEA programs through July 2024. The single award was made against an unidentified governmentwide acquisition contract vehicle. Performance will take place in St. Petersburg, Florida, with no subcontractors or set aside designations indicated....

This is a $115,979.88 firm fixed-price purchase order contract awarded by the Central Office, a civilian agency, to AMG Company, Inc. dba American Marketing Group, an Indian Small Business Economic Enterprise. The contract is for TELAX CALL CENTER SERVICE and has a period of performance from July 14, 2016 to July 14, 2019. AMG Company, Inc. is a minority-owned, self-certified small disadvantaged business that specializes in providing a wide range of products and services to federal agencies,...

The U.S. Food and Drug Administration (FDA) awarded a firm-fixed-price purchase order contract valued at $24,874.73 to Connect Centric, LLC, a minority and woman-owned small business, for automated call distribution voice minutes. The contract has a completion date of September 5, 2024. Connect Centric holds a Multiple Award Schedule IT professional services contract with the General Services Administration (GSA) Federal Acquisition Service, which allows federal agencies to award task orders for...

The Department of the Navy Installations Command awarded a Firm Fixed Price Delivery Order contract to Verizon Federal Inc., a wholly owned subsidiary of Verizon Communications Inc., to provide NCTAMS LANT-BCO PA CENTREX SUPPORT SERVICES. The contract has a potential value of $2,298.44 and a completion date of September 30, 2019. This single-award indefinite delivery vehicle, valued at $31.8 million over 5 years, was issued without any socioeconomic set-aside provisions. The contract covers...

This is a definitive contract awarded by the U.S. Air Force Space Command to Callware Technologies Inc., a manufacturer of voice and messaging solutions, for a Callegra Messaging System subscription. The contract has a ceiling value of $23,284.00 and a period of performance ending on August 31, 2021. It is a firm-fixed-price contract with no set-aside designation. Callware Technologies has previously provided voice messaging systems and related services to various Department of Defense...

The Department of Health and Human Services' Food and Drug Administration (FDA) awarded a firm-fixed-price delivery order contract worth $746,848.96 to Connect Centric, LLC, a minority and woman-owned small business, for the operation and maintenance of an automated call distribution software system. The contract has a period of performance from April 7, 2017, to April 6, 2018. Connect Centric, which is a prime contractor on a General Services Administration (GSA) Multiple Award Schedule IT...

The Department of the Navy Installations Command awarded a delivery order to Verizon Federal Inc., a wholly-owned subsidiary of Verizon Communications Inc., for NCTAMS LANT-BCO PA CENTREX SUPPORT SERVICES. The single-award indefinite delivery vehicle has a potential value of $29,394.49 and provides integrated public access centrex telephone services, four-digit dialing plans, network interconnections, and technician support from facilities in Ashburn, Virginia and Philadelphia, Pennsylvania....