Customer engagement center
Ended Awarded Last action
- Contract number
- 70SBUR18F00000028
- Awardee
-
Csra LLC UEI VSFCW25ZAE49 Part of General Dynamics Corp
- Awarding agency
-
Citizen and Immigration Services
Department of Homeland Security
- Obligated
- $65,001,051
Award facts
- Contract value 94% obligated
-
- $65,001,050.59 Current, with exercised options
- $68,998,019.26 Potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- NAICS code
- 519190 All Other Information Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 3 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Falls Church, VA 22042, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Close Out | $0 | |
| Supplemental Agreement for work within scope | -$6,020,067 | |
| Other Administrative Action | $0 | |
| Additional Work (new agreement, FAR part 6 applies) | -$930,000 | |
| Additional Work (new agreement, FAR part 6 applies) | $10,600 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $19,000,000 | |
| Funding Only Action | -$6,209,515 | |
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | $72,417 | |
| Supplemental Agreement for work within scope | $875,000 | |
| Exercise an Option | $28,708,439 | |
| Exercise an Option | $14,396,674 | |
| Supplemental Agreement for work within scope | $14,628,997 | |
| Supplemental Agreement for work within scope | $0 | |
| Funding Only Action | $0 | |
| Supplemental Agreement for work within scope | $468,506 | |
| Supplemental Agreement for work within scope | $0 | |
| Original award | $0 |
Show all 19
About this award
This is a delivery order contract awarded by the Department of Homeland Security's Citizenship and Immigration Services (USCIS) to CSRA LLC, a subsidiary of General Dynamics Corporation, for a Customer Engagement Center. The contract has a ceiling value of $68,998,019.26 and was awarded on February 1, 2018 with a final completion date of February 12, 2021. The contract is a Firm Fixed Price (FFP) delivery order under the USA Contact Multichannel Contact Center Services government-wide acquisition contract (GWAC). The contract does not have a set-aside designation. Major subcontractors have included Accenture Federal Services, Mantech Advanced Systems International, and Apex Systems. This contract supports USCIS's efforts to modernize its IT infrastructure and migrate enterprise systems to the cloud.
Quick answers
Who was awarded contract 70SBUR18F00000028?
70SBUR18F00000028 was awarded to Csra LLC by Citizen and Immigration Services (Department of Homeland Security) on February 1, 2018.
How much is contract 70SBUR18F00000028 worth?
The government has obligated $65,001,051 on 70SBUR18F00000028. Its potential value, with all options, is $68,998,019.
Is contract 70SBUR18F00000028 an order under another contract?
Yes. 70SBUR18F00000028 is a delivery order under GS00V08PDD0066, an indefinite delivery contract, on USA Contact Multichannel Contact Center Services.
Was contract 70SBUR18F00000028 competed?
The extent of competition for 70SBUR18F00000028 was full and open competition. The government received 3 offers.
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