Uscis has a requirement for enterprise contact center services which will support uscis's mission by facilitating and providing the critical communication ability with all internal and external…
Active Awarded Last action
- Contract number
- 70SBUR22F00000252
- Awardee
-
At&T Enterprises, LLC UEI MX89BGD5FK75
- Awarding agency
-
Citizen and Immigration Services
Department of Homeland Security
- Obligated
- $58,135,607
Award facts
- Opportunity
-
- 70SBUR22R00000004 Solicitation number
- Contract value 66% obligated
-
- $58,482,923.59 Current, with exercised options
- $87,441,495.41 Potential, with all options
- Completion date 87% complete
- Current and potential, with all options
- NAICS code
- 517110 Wired Telecommunications Carriers
- PSC
- DD01 It And Telecom - Service Delivery Support Services: Itsm, Operations Center, Project/Pm (Labor)
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 4 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Camp Springs, MD, USA
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Supplemental Agreement for work within scope | $0 | |
| Exercise an Option | $11,409,676 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $1,168,298 | |
| Supplemental Agreement for work within scope | $0 | |
| Exercise an Option | $12,313,981 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $1,751,641 | |
| Supplemental Agreement for work within scope | $1,635,083 | |
| Supplemental Agreement for work within scope | $0 | |
| Exercise an Option | $9,480,795 | |
| Exercise an Option | $2,668,834 | |
| Change Order | $0 | |
| Funding Only Action | $0 | |
| Change Order | -$680,670 | |
| Change Order | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $230,000 | |
| Exercise an Option | $15,227,469 | |
| Supplemental Agreement for work within scope | $0 | |
| Change Order | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Original award | $2,930,500 |
Show all 26
About this award
USCIS (Citizen and Immigration Services) awarded a delivery order with an $87.44 million ceiling to At&T Enterprises, LLC on September 26, 2022, as a call under the Enterprise Infrastructure Solutions (EIS) IDIQ. The awardee is an unrestricted large-business prime, and the order was issued with no set-aside. EIS is a GSA-managed multiple-award vehicle providing Ethernet transport, IP voice services, virtual private networking, and advanced network connectivity across defense and civilian agencies.
The order procures enterprise contact center services that support USCIS's mission by providing the public interface for case status inquiries, immigration procedures, and urgent issues, along with communications with internal and external customers. Place of performance is Camp Springs, Maryland. Performance runs through July 2, 2027, on a firm-fixed-price basis. The source names no subcontractors on this order.
Service Contract Inventory reporting shows invoiced government spend of $3.1 million in FY2023, $713 thousand in FY2024, and $707 thousand in FY2025. Reported FTEs rose from 0.9 in FY2023 to 1.8 in FY2024 and FY2025. Contractor hours were 1,763 in FY2023 and 3,638 in FY2024. The derived government-paid rate declined from $1,756.95/hr in FY2023 to $196.09/hr in FY2024, and the source treats both figures as approximate because they blend prime and subcontractor hours. FY2025 reports no subcontractors, and the prime self-performed all reported hours.
Description
Uscis has a requirement for enterprise contact center services which will support uscis's mission by facilitating and providing the critical communication ability with all internal and external customers.
Quick answers
Who was awarded contract 70SBUR22F00000252?
70SBUR22F00000252 was awarded to At&T Enterprises, LLC by Citizen and Immigration Services (Department of Homeland Security) on September 26, 2022.
How much is contract 70SBUR22F00000252 worth?
The government has obligated $58,135,607 on 70SBUR22F00000252. Its current value, with exercised options, is $58,482,924. Its potential value, with all options, is $87,441,495.
Is contract 70SBUR22F00000252 an order under another contract?
Yes. 70SBUR22F00000252 is a delivery order under GS00Q17NSD3000, an indefinite delivery contract, on Enterprise Infrastructure Solutions (EIS).
Was contract 70SBUR22F00000252 competed?
The extent of competition for 70SBUR22F00000252 was full and open competition. The government received 4 offers.
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