Uscis has a requirement for enterprise contact center services which will support uscis's mission by facilitating and providing the critical communication ability with all internal and external…
Ended Awarded Last action
- Contract number
- 70SBUR22F00000252
- Awardee
-
At&T Enterprises, LLC UEI MX89BGD5FK75
- Awarding agency
-
Citizen and Immigration Services
Department of Homeland Security
- Obligated
- $58,135,607
Award facts
- Opportunity
-
- 70SBUR22R00000004 Solicitation number
- Contract value 66% obligated
-
- $58,482,923.59 Current, with exercised options
- $87,441,495.41 Potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- NAICS code
- 517110 Wired Telecommunications Carriers
- PSC
- DD01 It And Telecom - Service Delivery Support Services: Itsm, Operations Center, Project/Pm (Labor)
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 4 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Camp Springs, MD, USA
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Exercise an Option | $11,409,676 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $1,168,298 | |
| Supplemental Agreement for work within scope | $0 | |
| Exercise an Option | $12,313,981 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $1,751,641 | |
| Supplemental Agreement for work within scope | $1,635,083 | |
| Supplemental Agreement for work within scope | $0 | |
| Exercise an Option | $9,480,795 | |
| Exercise an Option | $2,668,834 | |
| Change Order | $0 | |
| Funding Only Action | $0 | |
| Change Order | -$680,670 | |
| Change Order | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $230,000 | |
| Exercise an Option | $15,227,469 | |
| Supplemental Agreement for work within scope | $0 | |
| Change Order | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Original award | $2,930,500 |
Show all 25
About this award
USCIS issued a delivery order to At&T Enterprises, LLC on September 30, 2022, under the General Services Administration–managed Enterprise Infrastructure Solutions (EIS) IDIQ for enterprise contact center services supporting USCIS communications with internal and external customers regarding case status, immigration procedures, and urgent inquiries. The order carries a ceiling value of $87.4 million and extends through July 2, 2027; this award represents an exercise of option period 4.
Place of performance is Camp Springs, Maryland. EIS is a multiple-award IDIQ procuring Ethernet transport, IP voice services, virtual private networking, and advanced network connectivity across defense and civilian agencies.
On Service Contract Inventory reporting, the order invoiced $3.1 million in FY2023 (0.9 FTEs, 1,763 contractor hours at $1,756.95/hr), $713 thousand in FY2024 (1.8 FTEs, 3,638 contractor hours at $196.09/hr), and $707 thousand in FY2025 (1.8 FTEs). The derived hourly rate declined year-over-year. At&T self-performed all reported labor; no subcontractors appear in FY2025 SCI data.
Description
Uscis has a requirement for enterprise contact center services which will support uscis's mission by facilitating and providing the critical communication ability with all internal and external customers.
Quick answers
Who was awarded contract 70SBUR22F00000252?
70SBUR22F00000252 was awarded to At&T Enterprises, LLC by Citizen and Immigration Services (Department of Homeland Security) on September 30, 2022.
How much is contract 70SBUR22F00000252 worth?
The government has obligated $58,135,607 on 70SBUR22F00000252. Its current value, with exercised options, is $58,482,924. Its potential value, with all options, is $87,441,495.
Is contract 70SBUR22F00000252 an order under another contract?
Yes. 70SBUR22F00000252 is a delivery order under GS00Q17NSD3000, an indefinite delivery contract, on Enterprise Infrastructure Solutions (EIS).
Was contract 70SBUR22F00000252 competed?
The extent of competition for 70SBUR22F00000252 was full and open competition. The government received 4 offers.
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