FEMA contact center capability modernization program

Ended Awarded Last action

Contract number
70FA3021F00000453
Awardee
Awarding agency
Obligated
$30,380,995

Award facts

Opportunity
  • 70FA3021Q00000070 Solicitation number
Contract value 100% obligated
$30,380,994.71 Current and potential, with all options
Completion date 100% complete
Current and potential, with all options
Contracting staff
Funding agency
Federal Emergency Management Agency Department of Homeland Security
Set-aside
No set-aside
Competition
Full and Open Competition · 1 offer Multiple Award, Fair Opportunity
Pricing
Firm Fixed Price
Place of performance
Washington, DC 20472, USA

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Funding Only Action P00039 -$2,271,491
Funding Only Action P00038 · DE-obligation of funds. -$473,569
Funding Only Action P00037 · DE-obligation of excess funds. -$65,288
Funding Only Action P00036 · C3MP: the purpose of this modification is to increase the task order value to add funding for C3MP surge licenses and toll-free usage to support disaster… $152,628
Other Administrative Action P00035 · The purpose of this modification is to change the contracting officer, contracting officer representative and the alternate contracting officer representative. $0
Exercise an Option P00034 · The purpose of this modification is to exercise option period 5 until 9/29/2026 for the continuation of toll-free usage to support disaster activity… $2,765,862
Other Administrative Action P00033 · The purpose of this modification is to issue a no cost extension until april 21, 2026 for the continuation of toll-free usage to support disaster activity… $0
Other Administrative Action P00032 · The purpose of this modification is to DE-obligate funding from clin 4002 due to funds that were not used for DR-4829-south carolina and add an alternate… -$134,652
Other Administrative Action P00031 · The purpose of this modification is to change the contracting officer representative (COR). $0
Funding Only Action P00030 · The purpose of this modification is to add funding and increase the task order value for surge licenses and FEMA's toll-free 1-800# to support DR-4834-FL,… $1,281,570
Other Administrative Action P00029 · The purpose of this modification is to process a change of name for at & t corporation. $0
Funding Only Action P00028 · The purpose of this modification is to add funding and increase the task order value for surge licenses and FEMA's toll-free 1-800# to support DR-4834-FL,… $981,570
Other Administrative Action P00027 · The purpose of this modification is to DE-obligate and realign funding from clin 0002 to fully fund clin 4001 option period 4. $0
Funding Only Action P00026 · The purpose of this modification is to (1) fund clin 4001 option period 4; (2) activate clin 4002 for cloud services; and (3) increase the task order value. $3,909,676
Funding Only Action P00025 · The purpose of this modification is to fund clin 4001 option period 4, realign funding, and incorporate a revised statement of work. $0
Exercise an Option P00024 · The purpose of this modification is to exercise and partially fund option period 4 due to the government continuing resolution ending on march 14, 2025. $305,256
Funding Only Action P00023 $451,190
Funding Only Action P00022 · The purpose of this modification is to increase the task order value to add disaster funding (DR-4828-FL, DR-4834-FL, DR-4827-NC, and DR-4830-GA for C3MP… $380,380
Funding Only Action P00021 · To DE-obligate excess funds. -$106,254
Funding Only Action P00020 $1,202,355
Funding Only Action P00019 $125,266
Funding Only Action P00018 $620,804
Funding Only Action P00017 · The purpose of this modification is to increase the task order value to add funding for C3MP surge licenses and toll-free usage to support disaster activity… $456,071
Other Administrative Action P00016 · The purpose of this modification is to deobligate a total of $1,499,224.65 from clins 0002, 1002, 2001, and 2002, and then realign the money to clin 3001. $0
Exercise an Option P00015 · The purpose of this modification is to exercise and fully fund option period 3 and increase the task order value. $4,398,152
Funding Only Action P00014 $946,426
Funding Only Action P00013 $260,399
Funding Only Action P00012 · The purpose of this modification is to add funding for C3MP surge licenses and toll-free usage to support disaster activity (1-800-621-FEMA). $650,736
Funding Only Action P00011 $99,061
Exercise an Option P00010 · The purpose of this modification is to exercise option period two (2) $3,190,078
Change Order P00009 · The purpose of this modification is to incorporate C3MP IP flex outbound calling $0
Funding Only Action P00008 $3,242,428
Funding Only Action P00007 · The purpose of this modification is to provide funding to support FEMA local hires, reservists and SWAT staff supporting the increased call volume at the IA IHP… $285,075
Funding Only Action P00006 · The purpose of this modification is to provide funding for project planning for modernization and movement to the cloud environment $2,200,000
Funding Only Action P00005 · The purpose of this modification is to add funds to cover C3MP toll free usage $509,091
Funding Only Action P00004 · The purpose of this modification is to add funds for disaster funding for C3MP surge licenses $316,273
Funding Only Action P00003 · The purpose of this modification is to add funds to obtain 100 C3MP agent licenses for 10 supervisors and C3MP - IVR RE-recording. $114,342
Exercise an Option P00002 · The purpose of this modification is to exercise option period 1. $2,787,560
Other Administrative Action P00001 · The purpose of this modification is to change the contract specialist and add two (2) new clins that was inadvertently left out of attachment j.1 pricing book. $0
Original award $1,800,000
Show all 40

About this award

Written by GovTribe AI ·

The Federal Emergency Management Agency issued a delivery order to At&T Enterprises, LLC on September 22, 2021, under the GSA-administered Enterprise Infrastructure Solutions (EIS) IDIQ for the FEMA Contact Center Capability Modernization Program, with a ceiling value of $30.38 million.

EIS is a multiple-award IDIQ supporting procurement of Ethernet transport, IP voice services, virtual private networking, and advanced network connectivity across defense and civilian agencies. Place of performance is Washington, DC 20472. The order is firm fixed price with an ultimate completion date of September 29, 2026.

Quick answers

Who was awarded contract 70FA3021F00000453?

70FA3021F00000453 was awarded to At&T Enterprises, LLC by FEMA Information Technology Section (Federal Emergency Management Agency) on September 22, 2021.

How much is contract 70FA3021F00000453 worth?

The government has obligated $30,380,995 on 70FA3021F00000453.

Which agency awarded contract 70FA3021F00000453?

FEMA Information Technology Section (Federal Emergency Management Agency) awarded 70FA3021F00000453, with funding from Federal Emergency Management Agency (Department of Homeland Security).

Is contract 70FA3021F00000453 an order under another contract?

Yes. 70FA3021F00000453 is a delivery order under GS00Q17NSD3000, an indefinite delivery contract, on Enterprise Infrastructure Solutions (EIS).

Was contract 70FA3021F00000453 competed?

The extent of competition for 70FA3021F00000453 was full and open competition. The government received 1 offer.

On GovTribe

See this award's full record

  • Every transaction and funding action
  • The awardee's other awards and teaming partners
  • Similar awards and recompete opportunities
  • Ask GovTribe AI about this award
Try for free Login