Voice access modernization (VAM) interactive voice response (IVR) system maintenance. Specifically, this requirement is for system maintenance, operational support, and expansion support for the VAM…
Ended Awarded Last action
- Contract number
- VA11816F1262
- Awardee
-
At&T Technical Services Company, Inc. UEI ZZRPFWN91KD1
- Awarding agency
-
VA Technology Acquisition Center
Headquarters, Department of Veterans Affairs
- Obligated
- $896,508
Award facts
- Contract value 15% obligated
-
- $896,507.76 Current, with exercised options
- $5,903,988.58 Potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- NAICS code
- 517110 Wired Telecommunications Carriers
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 1 offer Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Philadelphia, PA 19019, USA
- Legislative mandates
-
- Clinger-Cohen Act FAR part 39
- Service Contract Act FAR subpart 22.10
- Davis-Bacon Act FAR subpart 22.4
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Close Out | -$1,021,787 | |
| Exercise an Option | $269,101 | |
| Original award | $1,649,194 |
About this award
This is a delivery order awarded by the Department of Veterans Affairs (VA) to AT&T Technical Services Company, Inc. under the Connections II government-wide acquisition contract (GWAC). The order is for the maintenance, operational support, and expansion of the VA's Voice Access Modernization (VAM) Interactive Voice Response (IVR) system, which supports various VA lines of business including the Veterans Experience Office, Benefits Administration, National Service Desk, Fiduciary, Loan Guaranty, Pension, Education, and Insurance. The work includes requirements validation, configuration management, training, monitoring, help desk, testing, and system expansion. The firm-fixed-price contract has a ceiling value of $5,903,988.58 and a period of performance through November 29, 2019. There is no set-aside designation for this award.
Description
Voice access modernization (VAM) interactive voice response (IVR) system maintenance. Specifically, this requirement is for system maintenance, operational support, and expansion support for the VAM enterprise contact center environment. The VA enterprise access and integration office currently operates a cisco unified contact center enterprise (ucce) version based enterprise call center environment. With contractor support, the ucce currently supports the following VA lines of business: veterans experience office, veterans benefits administration national call centers, national service desk, fiduciary, loan guaranty, pension, education, and insurance. Under this effort, the contractor will provide call center support for requirements validation and management, configuration and inventory management, training, monitoring, maintenance, backup, help desk, modifications, testing, and expansion.
Quick answers
Who was awarded contract VA11816F1262?
VA11816F1262 was awarded to At&T Technical Services Company, Inc. by VA Technology Acquisition Center (Headquarters) on August 3, 2016.
How much is contract VA11816F1262 worth?
The government has obligated $896,508 on VA11816F1262. Its potential value, with all options, is $5,903,989.
Is contract VA11816F1262 an order under another contract?
Yes. VA11816F1262 is a delivery order under GS00Q12NSD0004, an indefinite delivery contract, on Connections II.
Was contract VA11816F1262 competed?
The extent of competition for VA11816F1262 was full and open competition. The government received 1 offer.
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