Delivery Order GS00F149GA-36C25621F0082
- This is a firm fixed-price delivery order contract awarded by the Department of Veterans Affairs (VA) Veterans Health Administration (VHA) Veterans Integrated Service Network 16 (VISN 16) to Creative Audio Enterprises, Inc. (doing business as Holdcom), a for-profit Subchapter S corporation. The $18,151.98 contract is for "MUSIC & MESSAGING ON HOLD SERVICE" and was not set aside for any socioeconomic category. It was awarded under the Professional Services Schedule (PSS), a Multiple...
- This is a delivery order contract awarded by the Veterans Integrated Service Network 16, a component of the U.S. Department of Veterans Affairs, to Creative Audio Enterprises, Inc. (doing business as Holdcom) for music on hold service. The contract has a period of performance from September 26, 2025 to September 25, 2026 and a ceiling value of $2,268.00. The contract was placed under the Multiple Award Schedule (MAS) contract vehicle and was not set aside for any socioeconomic program. Holdcom...
- Telephonetics, Inc. was awarded a $101,394.30 firm fixed-price purchase order by Veterans Integrated Service Network (VISN) 1, a civilian agency within the Department of Veterans Affairs, on November 1, 2022. The contract covers the provision of an on-hold messaging system with an ultimate completion date of October 31, 2026. The work will be performed in Oakland Park, Florida, and no small business set-aside designation was used for this procurement. VISN 1 serves veterans across the New...
- This federal contract award was issued by the Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 8 to On Hold Marketing Services Inc., a for-profit Subchapter S Corporation. The contract is a Delivery Order under the Professional Services Schedule (PSS) master contract, with a firm fixed price of $118,381.50 and a completion date of December 31, 2022. The contract was set aside for small businesses. The contract provides "ON HOLD...
- The Department of Veterans Affairs, Veterans Integrated Service Network 16, awarded a definitive firm fixed-price contract to American Group Contrax, AGX-LLC (doing business as AGX Group and Management Services) for telephone on-hold music messaging services, with an award value of $64,382.40 and a completion date of December 19, 2023. This contract was set aside for service-disabled veteran-owned small businesses and was awarded on December 20, 2019, following a pre-solicitation opportunity...
- The Department of Veterans Affairs, Veterans Integrated Service Network 21 (VISN 21) awarded a delivery order to Payton Merger Sub II LLC, operating as Audiocare, An Artera Company, for audio and telemedicine communicator services with maintenance and support. This $36,791.20 firm fixed-price delivery order, issued on February 12, 2026, has an ultimate completion date of February 11, 2031 and will be performed in Santa Barbara, California. The award carries no set-aside designation and is issued...
- The U.S. Department of Veterans Affairs, Veterans Integrated Service Network (VISN) 10, awarded a delivery order to Payton Merger Sub II LLC, doing business as Audiocare, An Artera Company, for the provision of Audiocare modules. This firm fixed-price delivery order, valued at $834,815.75, was awarded on May 1, 2024, with an ultimate completion date of October 31, 2026. The contract does not utilize a set-aside designation. The work will be performed in Cincinnati, Ohio. This delivery order is...
- Payton Merger Sub II LLC, operating as Audiocare, An Artera Company, received a delivery order award valued at $596,319 from the Department of Veterans Affairs' Veterans Integrated Service Network 9 (VISN 9) on August 1, 2024. This firm fixed price contract, which is expected to be completed by July 31, 2026, represents an add-on order to the company's existing Multiple Award Schedule (MAS) contract with the Federal Acquisition Service. The work will be performed in Murfreesboro, Tennessee,...
- This is a firm fixed-price delivery order awarded by the Department of Veterans Affairs (VA) Veterans Health Administration (VHA) Veterans Integrated Service Network 19 (VISN 19) to Hear Central, LLC, a woman-owned small business based in Golden, Colorado. The $13,019.40 contract is for express reporting services related to the tracking and delivery of assistive listening devices, including radio frequency TV amplification systems, signaling/alerting units, wireless bed shakers, alarm clocks,...
- Hear Central, LLC, a woman-owned small business based in Golden, Colorado, was awarded a delivery order valued at $28,888.56 by the Department of Veterans Affairs' Veterans Integrated Service Network 19 (VISN 19) on September 1, 2025. The contract, which is firm fixed-price with no set-aside designation, is scheduled for completion by September 30, 2025. This delivery order falls under Hear Central's larger Indefinite Delivery Contract with VA-VHA VISN 19, which was established on September...
- Multiple Award Schedule (MAS)Master GSA Schedule
- GS00F149GAFederal Supply Schedule
- GS00F149GA-36C25621F0082Delivery Order
This delivery order, valued at $23,338.26, awards music and messaging services for Veterans Integrated Service Network 16 (VISN 16) facilities to Creative Audio Enterprises, Inc., operating as Holdcom. The contract, executed on January 1, 2021, represents Option Period 3 under a Multiple Award Schedule vehicle and carries a total small business set-aside designation. The work is performed in Fayetteville, Arkansas, with an ultimate completion date of June 30, 2026. Holdcom specializes in providing customized on-hold messaging and music services designed to deliver targeted communications to callers while waiting in queue, replacing generic on-hold experiences with tailored audio content. The Veterans Integrated Service Network 16, a civilian component of the Veterans Health Administration, utilizes these messaging services across its call centers and facilities to improve caller experience and communicate important information. Holdcom has established a track record with VISN 16, having received multiple prior delivery orders for comparable services since 2019. The firm fixed price contract structure provides cost certainty for the government while supporting small business participation in federal procurement.
Name | Description | Solicitation Number | FederalAgency | Type | PostedDate |
|---|---|---|---|---|---|
Professional Service Schedule | FCO00CORP0000C | GSA Federal Acquisition Service | Award Notice 38/46 | 2/5/20, 1:30 PM | |
Professional Service Schedule | FCO00CORP0000C | GSA Office of Administrative Services | Award Notice 16/46 | 7/8/19, 11:28 AM | |
Professional Service Schedule | FCO00CORP0000C | GSA Federal Acquisition Service | Award Notice 42/46 | 2/18/20, 10:45 AM | |
Professional Service Schedule | FCO00CORP0000C | GSA Office of Administrative Services | Award Notice 30/46 | 10/30/19, 5:45 PM | |
Professional Service Schedule | FCO00CORP0000C | GSA Office of Administrative Services | Award Notice 13/46 | 6/24/19, 11:45 AM |
Mod # | Description | ReasonForModification | Federal Obligation | Date |
|---|---|---|---|---|
| P00005 | Exercise an Option | $2.1k | 12/29/25 | |
| P00004 | Exercise an Option | $4.2k | 12/26/24 | |
| P00003 | Exercise an Option | $4.2k | 11/21/23 | |
| P00002 | Exercise an Option | $4.2k | 12/30/22 | |
| P00099 | Supplemental Agreement for work within scope | $0 | 4/7/22 |