Customer service and patient experience training program

Ended Awarded Last action

Contract number
N0025916F0212
Awardee
Awarding agency
Obligated
$231,312

Award facts

Opportunity
Contract value 100% obligated
$231,311.64 Current and potential, with all options
Completion date 100% complete
Current and potential, with all options
Set-aside
Total Small Business
Competition
Full and Open Competition · 3 offers Multiple Award, Fair Opportunity
Pricing
Firm Fixed Price
Place of performance
San Diego, CA 92111, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Exercise an Option P00002 · Customer SVC/patient experience training $78,483
Exercise an Option P00001 · Customer SVC/patient experience training exercise option year one $77,096
Original award $75,732

About this award

This is a firm fixed price delivery order contract awarded by the Bureau of Medicine and Surgery (BUMED), a component of the U.S. Department of the Navy, to CIC Research, Inc., a small disadvantaged business, to provide a customer service and patient experience training program. The contract is issued under the General Services Administration's (GSA) Professional Services Schedule (PSS) and has a ceiling value of $231,311.64. The contract does not appear to involve any subcontractors and was awarded as a total small business set-aside. CIC Research, Inc. has expertise in conducting surveys of international air travelers to inform government policies and programs supporting the U.S. travel and tourism industry, and has been awarded numerous contracts by the Department of Commerce's International Trade Administration for similar survey research and data collection work.

Quick answers

Who was awarded contract N0025916F0212?

N0025916F0212 was awarded to CIC Research, Inc. by Bureau of Medicine and Surgery (Department of the Navy) on August 20, 2016.

How much is contract N0025916F0212 worth?

The government has obligated $231,312 on N0025916F0212.

Is contract N0025916F0212 an order under another contract?

Yes. N0025916F0212 is a delivery order under GS00F040CA, a federal supply schedule, on The Professional Services Schedule (PSS).

Was contract N0025916F0212 competed?

The extent of competition for N0025916F0212 was full and open competition. The government received 3 offers. It was set aside: Total Small Business.

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