THE FAA INFORMATION AND TECHNOLOGY ORGANIZATION MANAGES A NATIONWIDE CUSTOMER BASE THAT REQUIRES DESKTOP APPLICATION ASSISTANCE SUPPORT. AIT HOURS OF OPERATION ARE FROM 7:00 AM TO 7:00 PM EASTERN STANDARD TIME (EST), MONDAY THROUGH FRIDAY, EXCEPT FEDERAL HOLIDAYS. AT A MINIMUM, TOLL FREE SUPPORT IS REQUIRED. SUPPORT IS REQUIRED ON DEMAND AND REQUIRES DIRECT ACCESS TO TECHNICAL EXPERTS EXTREMELY KNOWLEDGEABLE IN THE USE OF COMMERCIAL OFF-THE-SHELF (COTS) APPLICATIONS. TAS::69 1301::TAS