Level 1 call center support services
Active Awarded Last action
- Contract number
- 70CMSD23FR0000001
- Awardee
-
Insight Technology Solutions, LLC UEI GGUKWUUBXYR3
- Awarding agency
-
Immigration and Customs Enforcement
Department of Homeland Security
- Obligated
- $18,563,438
Award facts
- Contract value 100% obligated
-
- $18,533,563.36 Current, with exercised options
- $18,542,121.40 Potential, with all options
- Completion date 81% complete
- Current and potential, with all options
- Contracting staff
- NAICS code
- 541512 Computer Systems Design Services
- PSC
- DE01 IT and Telecom - End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (Labor)
- Set-aside
- Total Small Business
- Competition
- Full and Open Competition after exclusion of sources · 8 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Vienna, VA 22180, USA
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Exercise an Option | $3,925,427 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $3,848,444 | |
| Exercise an Option | $3,768,783 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $3,695,093 | |
| Supplemental Agreement for work within scope | $0 | |
| Funding Only Action | $3,023,055 | |
| Original award | $302,637 |
Show all 11
About this award
Immigration and Customs Enforcement issued a delivery order to Insight Technology Solutions, LLC, an SBA Certified 8(a) Joint Venture, on November 1, 2022, under the CIO-SP3 SB GWAC for Level 1 call center support services to the Student Exchange and Visitor Program, with a ceiling value of $18.5 million and ultimate completion date of September 29, 2027.
CIO-SP3 SB is a GSA-administered small-business GWAC supporting professional services across federal civilian agencies. Place of performance is Vienna, VA. The order is firm fixed price and was issued under total small business set-aside.
Service Contract Inventory data reflects actual government-invoiced performance: FY2025 carried 43.2 FTEs and 89,803 contractor hours at a blended rate of $41.88 per hour, with 26 percent of hours subcontracted. FY2024 reported 28.2 FTEs and 58,710 hours at $62.71 per hour; FY2023 reported 27.2 FTEs and 56,556 hours at $33.15 per hour. Labor footprint and blended rates rose year-over-year through FY2025, with subcontractor engagement present in the most recent fiscal year.
Quick answers
Who was awarded contract 70CMSD23FR0000001?
70CMSD23FR0000001 was awarded to Insight Technology Solutions, LLC by Immigration and Customs Enforcement (Department of Homeland Security) on November 1, 2022.
How much is contract 70CMSD23FR0000001 worth?
The government has obligated $18,563,438 on 70CMSD23FR0000001. Its current value, with exercised options, is $18,533,563. Its potential value, with all options, is $18,542,121.
Is contract 70CMSD23FR0000001 an order under another contract?
Yes. 70CMSD23FR0000001 is a delivery order under 75N98120D00163, a government wide acquisition contract (GWAC), on Chief Information Officer - Solutions and Partners 3, Small Business (CIO-SP3 SB).
Was contract 70CMSD23FR0000001 competed?
The extent of competition for 70CMSD23FR0000001 was full and open competition after exclusion of sources. The government received 8 offers. It was set aside: Total Small Business.
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