Contact center support division (CCSD) support covid-19
Ended Awarded Last action
- Contract number
- 2032H520F00164
- Awardee
-
Peraton Inc. UEI ZBPQEJVECCT4
- Awarding agency
-
Internal Revenue Service
Department of the Treasury
- Obligated
- $52,729,803
Award facts
- Opportunity
-
- 2032H519Q00075 Solicitation number
- Contract value 80% obligated
-
- $60,753,730.90 Current, with exercised options
- $66,092,762.23 Potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- NAICS code
- 541512 Computer Systems Design Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 2 offers Multiple Award, Fair Opportunity
- Pricing
- Labor Hours
- Place of performance
- Herndon, VA 20170, USA
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Supplemental Agreement for work within scope | -$149,745 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $4,855,182 | |
| Other Administrative Action | $0 | |
| Funding Only Action | -$799,638 | |
| Other Administrative Action | -$461,127 | |
| Funding Only Action | $3,087,169 | |
| Funding Only Action | $1,100,000 | |
| Other Administrative Action | -$1,100,000 | |
| Exercise an Option | $10,311,600 | |
| Funding Only Action | -$639,610 | |
| Funding Only Action | $3,669,030 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Funding Only Action | $2,746,720 | |
| Funding Only Action | -$912,662 | |
| Supplemental Agreement for work within scope | $5,745,719 | |
| Other Administrative Action | $0 | |
| Funding Only Action | $3,185,253 | |
| Funding Only Action | -$1 | |
| Other Administrative Action | $0 | |
| Funding Only Action | $2,892,000 | |
| Funding Only Action | -$28,462 | |
| Funding Only Action | -$845,579 | |
| Funding Only Action | $587,500 | |
| Exercise an Option | $3,144,312 | |
| Other Administrative Action | $0 | |
| Funding Only Action | $1,277,625 | |
| Other Administrative Action | -$1,042,652 | |
| Funding Only Action | $1,269,000 | |
| Funding Only Action | $986,194 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Funding Only Action | $82,796 | |
| Funding Only Action | $594,321 | |
| Supplemental Agreement for work within scope | $5,051,388 | |
| Exercise an Option | $2,419,554 | |
| Other Administrative Action | -$253,066 | |
| Funding Only Action | $2,333,479 | |
| Funding Only Action | $972,881 | |
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Original award | $2,650,621 |
Show all 47
About this award
The Internal Revenue Service issued a delivery order to Peraton Inc. on September 30, 2020, under the Alliant II GWAC for Contact Center Support Division (CCSD) support with a ceiling value of $66,092,762.23. The order was modified for funding realignment related to COVID-19 support, with an ultimate completion date of March 29, 2026.
Place of performance is Herndon, Virginia. The work is priced on a labor-hours basis and involves technical integration and ongoing professional services in support of the Cisco Intelligent Contact Management System, including scripting changes reflective of Contact Center Enterprise business call routing rules.
Alliant II is a GSA-administered governmentwide IT services GWAC supporting custom application development, integration, and operations across federal agencies.
Peraton subcontracted work to Grant Leading Technology LLC (SBA 8(a)-certified Service-Disabled Veteran-Owned Small Business), Wisemen Multimedia LLC (HUBZone-certified), and Tiverity Consulting Inc. on technical integration and contact center support.
Service Contract Inventory reporting shows FY2025 labor of 52.5 FTEs across 109,222 contractor hours, with a derived government-paid hourly rate of $111.46/hr. Subcontractors performed 54 percent of contractor hours in FY2025. Across FY2021–FY2025, invoicing ranged from $5.9 million to $12.2 million annually, with rates holding roughly flat between $74.21/hr and $121.94/hr.
Subawards
| Subcontractor | Amount | Awarded |
|---|---|---|
| Grant Leading Technology LLC | $2,529,820 | |
| Wisemen Multimedia, LLC | $3,162,921 | |
| Tiverity Consulting Inc. | $14,907,107 | |
| Noblis, Inc. | $1,584,384 | |
| Noblis, Inc. | $1,289,914 |
Quick answers
Who was awarded contract 2032H520F00164?
2032H520F00164 was awarded to Peraton Inc. by Internal Revenue Service (Department of the Treasury) on September 30, 2020.
How much is contract 2032H520F00164 worth?
The government has obligated $52,729,803 on 2032H520F00164. Its current value, with exercised options, is $60,753,731. Its potential value, with all options, is $66,092,762.
Is contract 2032H520F00164 an order under another contract?
Yes. 2032H520F00164 is a delivery order under 47QTCK18D0011, a government wide acquisition contract (GWAC), on Alliant II.
Was contract 2032H520F00164 competed?
The extent of competition for 2032H520F00164 was full and open competition. The government received 2 offers.
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