Help desk
Ended Awarded Last action
- Contract number
- 24322622F0168
- Awardee
-
New Generation Solution LLC UEI GEK4YKRHKD95
- Awarding agency
-
Office of Personnel Management
- Obligated
- $19,326,649
Award facts
- Contract value 100% obligated
- $19,326,649.28 Current and potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- NAICS code
- 541512 Computer Systems Design Services
- Set-aside
- Competitive 8(a)
- Competition
- Full and Open Competition after exclusion of sources · 8 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- West McLean, VA 22102, USA
- Legislative mandates
-
- Clinger-Cohen Act FAR part 39
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Funding Only Action | $594,547 | |
| Supplemental Agreement for work within scope | -$2,977,837 | |
| Funding Only Action | -$424,716 | |
| Exercise an Option | $7,622,097 | |
| Supplemental Agreement for work within scope | -$418,762 | |
| Exercise an Option | $7,517,303 | |
| Funding Only Action | $652,343 | |
| Supplemental Agreement for work within scope | $443,278 | |
| Original award | $6,318,397 |
About this award
The Office of Personnel Management awarded a $19.3 million firm fixed-price delivery order to New Generation Solution LLC for IT helpdesk call center support services, with a completion date of September 25, 2027. This award, made on September 23, 2022, is set aside as a competitive 8(a) contract and is sourced through the 8(a) STARS III Government-Wide Acquisition Contract (GWAC), a $50 billion multiple-award vehicle designed for competitive 8(a) certified small businesses. The work will be performed in West McLean, Virginia. New Generation Solution LLC is a minority-owned and woman-owned small business based in Reston, Virginia, with 8(a) certification and multiple small business designations including self-certified small disadvantaged business status.
New Generation Solution LLC brings substantial relevant experience to this engagement, having established a track record of delivering IT infrastructure support and help desk services across numerous federal agencies including the Internal Revenue Service, U.S. Coast Guard, Department of Defense entities, and the Centers for Disease Control and Prevention. The company holds prime positions on multiple federal contract vehicles and has successfully executed delivery orders ranging from approximately $2 million to $53 million in value. OPM's selection of this contractor supports the agency's operational continuity by securing dedicated call center support through a certified small business partner positioned on a government-wide acquisition vehicle.
Quick answers
Who was awarded contract 24322622F0168?
24322622F0168 was awarded to New Generation Solution LLC by Office of Personnel Management on September 23, 2022.
How much is contract 24322622F0168 worth?
The government has obligated $19,326,649 on 24322622F0168.
Is contract 24322622F0168 an order under another contract?
Yes. 24322622F0168 is a delivery order under 47QTCB22D0420, a government wide acquisition contract (GWAC), on 8(a) STARS III (STARS III).
Was contract 24322622F0168 competed?
The extent of competition for 24322622F0168 was full and open competition after exclusion of sources. The government received 8 offers. It was set aside: Competitive 8(a).
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