Help desk bridge contract
Active Awarded Last action
- Contract number
- 75F40122F80332
- Awardee
-
Humantouch LLC UEI YXWBLMDJX2E6
- Awarding agency
-
Food and Drug Administration
Department of Health and Human Services
- Obligated
- $73,365,582
Award facts
- Contract value 98% obligated
-
- $73,365,581.77 Current, with exercised options
- $74,774,472.64 Potential, with all options
- Completion date 98% complete
- Current and potential, with all options
- Contracting staff
- NAICS code
- 541519 Other Computer Related Services
- PSC
- DE01 IT and Telecom - End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (Labor)
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 1 offer Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- West McLean, VA 22102, USA
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Supplemental Agreement for work within scope | $6,564,854 | |
| Supplemental Agreement for work within scope | $4,376,695 | |
| Supplemental Agreement for work within scope | $4,376,695 | |
| Change Order | $2,917,653 | |
| Supplemental Agreement for work within scope | $5,838,775 | |
| Supplemental Agreement for work within scope | $4,434,803 | |
| Supplemental Agreement for work within scope | $2,956,535 | |
| Supplemental Agreement for work within scope | $4,434,803 | |
| Change Order | $2,956,535 | |
| Change Order | $2,956,535 | |
| Change Order | $2,956,535 | |
| Change Order | $2,956,535 | |
| Change Order | $2,956,535 | |
| Change Order | $2,956,535 | |
| Change Order | $2,818,865 | |
| Exercise an Option | $8,522,825 | |
| Funding Only Action | $5,558,364 | |
| Original award | $2,825,502 |
Show all 18
About this award
The Food and Drug Administration issued a delivery order to Humantouch LLC on August 31, 2022, under the GSA Multiple Award Schedule (MAS) for help desk bridge services, with a ceiling value of $74.8 million and ultimate completion date of November 15, 2026.
Humantouch LLC is a minority-owned limited liability company. Place of performance is West McLean, VA. The order is priced on a firm fixed price basis with no set-aside.
Service Contract Inventory reporting shows actual government-invoiced labor across four fiscal years: FY2022 invoiced $1.4 million (10.4 FTEs, 21,593 contractor hours); FY2023 invoiced $18.3 million (124 FTEs, 257,074 contractor hours); FY2024 invoiced $17.7 million (121 FTEs, 251,731 contractor hours); and FY2025 invoiced $17.7 million (110 FTEs, 228,436 contractor hours). Derived blended hourly rates rose from $64.35 in FY2022 to $77.41 in FY2025. In FY2025, Humantouch LLC engaged seven subcontractors, with 19 percent of contractor hours subcontracted.
Quick answers
Who was awarded contract 75F40122F80332?
75F40122F80332 was awarded to Humantouch LLC by Food and Drug Administration (Department of Health and Human Services) on August 31, 2022.
How much is contract 75F40122F80332 worth?
The government has obligated $73,365,582 on 75F40122F80332. Its potential value, with all options, is $74,774,473.
Is contract 75F40122F80332 an order under another contract?
Yes. 75F40122F80332 is a delivery order under 47QTCA19D00HJ, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 75F40122F80332 competed?
The extent of competition for 75F40122F80332 was full and open competition. The government received 1 offer.
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