Customer service operations - ocfo

Ended Awarded Last action

Contract number
70CMSW21FR0000035
Awardee
Awarding agency
Obligated
$5,673,125

Award facts

Opportunity
  • 70CMSW21R00000004 Solicitation number
Contract value 100% obligated
  • $5,673,124.69 Current, with exercised options
  • $5,673,124.71 Potential, with all options
Completion date 100% complete
Current and potential, with all options
NAICS code
541330 Engineering Services
Set-aside
Total Small Business
Competition
Full and Open Competition after exclusion of sources · 3 offers Multiple Award, Fair Opportunity
Pricing
Firm Fixed Price
Place of performance
Rockville, MD 20850, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Change Order P00022 $295,559
Funding Only Action P00021 · This award procured customer service operations to support maintenance of the office of financial management customer service program systems tools. This… $1,083,715
Exercise an Option P00020 · Exercise option year 4, customer service operations to support maintenance of OFM customer service program systems, tool and incrementally fund clins to include… $98,520
Funding Only Action P00019 $250
Funding Only Action P00018 · Customer service operations $250,000
Funding Only Action P00017 -$1,831
Funding Only Action P00016 $772,698
Funding Only Action P00015 $193,175
Funding Only Action P00014 -$85,853
Funding Only Action P00013 $96,587
Other Administrative Action P00012 $96,587
Funding Only Action P00011 $0
Exercise an Option P00010 $1,138,060
Change Order P00009 $0
Other Administrative Action P00008 -$116,592
Change Order P00007 · Fully fund OY 1 $836,817
Funding Only Action P00006 $92,980
Funding Only Action P00005 $92,980
Exercise an Option P00004 $92,980
Supplemental Agreement for work within scope P00003 · Ocfo $0
Funding Only Action P00002 $136,986
Other Administrative Action P00001 $0
Original award $599,508
Show all 23

About this award

Written by GovTribe AI ·

Immigration and Customs Enforcement (ICE) awarded a delivery order to TFC Consulting Inc., a minority-owned small business headquartered in Rockville, Maryland, for customer service operations supporting the Office of Financial Management (OCFO). This firm fixed price delivery order, valued at $5.67M with an ultimate completion date of May 12, 2026, was issued under the One Acquisition Solution for Integrated Services - Small Business (OASIS SB) multiple award contract vehicle. The work will be performed in Rockville, Maryland, and encompasses maintenance and support of the OCFO's customer service program systems and tools. As a total small business set-aside, this award exclusively benefits small business contractors and aligns with federal procurement priorities for broadening opportunities within the small business community.

TFC Consulting brings substantial relevant experience to this engagement, having served federal agencies since 2006 with specialized expertise in financial management, accounting, auditing, and compliance services. The firm's track record includes work across multiple government entities including the Department of Homeland Security, Centers for Medicare and Medicaid Services, and the Federal Transit Administration, with demonstrated capability in customer service operations, financial management support, and technical assistance. This delivery order represents a continuation of support services, as evidenced by the modification extending the period of performance, underscoring ICE's confidence in the contractor's ability to maintain critical financial management customer service capabilities.

Subawards

Subcontractor Amount Awarded
Grant Thornton LLP CUSTOMER SERVICE OPERATIONS Working with Prime to support ICE OFM in operating efficiently and effectively to provide customer service to DHS customer… $284,820

Quick answers

Who was awarded contract 70CMSW21FR0000035?

70CMSW21FR0000035 was awarded to TFC Consulting Inc. by Immigration and Customs Enforcement (Department of Homeland Security) on May 20, 2021.

How much is contract 70CMSW21FR0000035 worth?

The government has obligated $5,673,125 on 70CMSW21FR0000035. Its potential value, with all options, is $5,673,125.

Is contract 70CMSW21FR0000035 an order under another contract?

Yes. 70CMSW21FR0000035 is a delivery order under 47QRAD20D1142, an indefinite delivery contract, on One Acquisition Solution for Integrated Services - Small Business (OASIS SB).

Was contract 70CMSW21FR0000035 competed?

The extent of competition for 70CMSW21FR0000035 was full and open competition after exclusion of sources. The government received 3 offers. It was set aside: Total Small Business.

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