Ccin - office of connected care help desk VII

Active Awarded Last action

Contract number
36C10G24N0106
Awardee
Awarding agency
Obligated
$60,663,497

Award facts

Opportunity
Contract value 31% obligated
  • $60,663,497.26 Current, with exercised options
  • $194,125,576.34 Potential, with all options
Completion date 43% complete
  • Current, with exercised options
  • Potential, with all options
Set-aside
No set-aside
Competition
Full and Open Competition Negotiated Proposal / Quote
Pricing
Firm Fixed Price
Place of performance
Washington, DC 20001, USA

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Supplemental Agreement for work within scope P00008 · DE-obligate excess funding for clin 0005 -$13,767
Exercise an Option P00007 · Exercise opyr 2 $20,639,951
Supplemental Agreement for work within scope P00006 · Reduce clin 0003 by QTY of 1 and increase clin 0004 by 4. Deobligate ifcap PO 776-xxxx by $1.73. -$12,383
Other Administrative Action P00005 · Update travel clin description $0
Exercise an Option P00004 · Office of connected care (OCC) help desk (HD) to exercise option period 1 period of performance (9/30/25-8/30/2026) and update PWS (no-cost MOD). $20,261,631
Other Administrative Action P00003 $0
Supplemental Agreement for work within scope P00002 · Office of connected care (OCC) help desk (HD) modification to update period of performance for atlas site attendant support tasks (9/30/24-8/30/2025). $0
Exercise an Option P00001 · Office of connected care (OCC) help desk (HD) modification to exercise optional slin 0006AA. $1,069,190
Original award $18,718,875

About this award

The Department of Veterans Affairs issued a delivery order to Soldierpoint Digital Health, LLC on September 1, 2024, with a ceiling value of $194.1 million under the Connected Care Integrated Network (CCIN) program IDC for Office of Connected Care Help Desk VII support through August 31, 2029.

The CCIN program IDC, valued at $1.915 billion and extending through December 31, 2030, supports comprehensive telehealth equipment, IT infrastructure, software licensing, cloud solutions, and application development across multiple Veterans Integrated Service Networks. Place of performance is Washington, DC.

This delivery order de-obligates excess funding on CLIN 0005 under firm fixed price terms. Incontact Inc. (Cxone division) and Mobility Consulting Group, LLC serve as subcontractors providing customer experience platforms and IT equipment support respectively. Service Contract Inventory data shows the order maintained a steady labor footprint of 8.5 FTEs across FY2024 and FY2025, with $1.7 million invoiced in each year and a derived government-paid rate of $93.10 per hour in FY2024. In FY2024, 17,753 contractor hours were invoiced; FY2025 reporting did not include hours detail. Soldierpoint self-performed all reported labor in FY2025 with no subcontractor hours recorded.

Subawards

Subcontractor Amount Awarded
Incontact Inc. CCIN - OFFICE OF CONNECTED CARE HELP DESK VII In support of OCCHD and ATLAS Support Prime Award 36C10G24N0106 $200,000
Mobility Consulting Group, LLC CCIN - OFFICE OF CONNECTED CARE HELP DESK VII In support of OCCHD and ATLAS Support Prime Award 36C10G24N0106 $44,440

Quick answers

Who was awarded contract 36C10G24N0106?

36C10G24N0106 was awarded to Soldierpoint Digital Health, LLC by Headquarters (Department of Veterans Affairs) on September 1, 2024.

How much is contract 36C10G24N0106 worth?

The government has obligated $60,663,497 on 36C10G24N0106. Its potential value, with all options, is $194,125,576.

Is contract 36C10G24N0106 an order under another contract?

Yes. 36C10G24N0106 is a delivery order under 36C10G24D0048, an indefinite delivery contract.

Was contract 36C10G24N0106 competed?

The extent of competition for 36C10G24N0106 was full and open competition.

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