OPM seeks to establish a postal service health benefits program customer support center (herein known as the CSC) to execute the customer support functions described in the attached materials. The CSC…
Ended Awarded Last action
- Contract number
- 24322624F0095
- Awardee
-
Maximus Federal Services, Inc. UEI TREKW6J3QSF5
- Awarding agency
-
Office of Personnel Management
- Obligated
- $10,766,088
Award facts
- Opportunity
-
- SPHI439717 Solicitation number
- Contract value 73% obligated
-
- $12,463,339.50 Current, with exercised options
- $14,771,983.50 Potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- NAICS code
- 541511 Custom Computer Programming Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition Negotiated Proposal / Quote
- Pricing
- Firm Fixed Price
- Place of performance
- West McLean, VA 22102, USA
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Funding Only Action | $632,391 | |
| Supplemental Agreement for work within scope | $237,500 | |
| Funding Only Action | $120,000 | |
| Funding Only Action | -$120,000 | |
| Funding Only Action | $600,000 | |
| Exercise an Option | $2,569,730 | |
| Other Administrative Action | $0 | |
| Original award | $6,726,467 |
About this award
The Office of Personnel Management (OPM) awarded a delivery order valued at $14.8 million to Maximus Federal Services, Inc. on April 18, 2024, to establish and operate a Customer Support Center (CSC) for the Postal Service Health Benefits Program. The contract, which extends through January 31, 2027, represents a firm fixed-price engagement to be performed in West McLean, Virginia. The CSC will deliver comprehensive customer support functions to ensure effective program administration and participant assistance prior to and during the 2024 open season. This delivery order is issued under a $50 million Indefinite Delivery Vehicle that OPM previously established with Maximus Federal Services for customer service center operations, allowing the agency to efficiently scope and execute support services through a flexible contracting mechanism. No set-aside designation was applied to this award, indicating full and open competition.
Maximus Federal Services, a subsidiary of Maximus, Inc., is a specialized provider of government services and technology solutions with an established track record supporting federal health and human services programs. The company operates through extensive contact center operations, information technology support, and administrative service delivery across multiple federal agencies including the Centers for Medicare and Medicaid Services, Department of Veterans Affairs, and the Internal Revenue Service. With significant experience in customer support operations and eligibility determination services, Maximus Federal Services is well-positioned to execute the postal health benefits program support mission, leveraging its demonstrated capability in managing complex federal program interactions and participant communications at scale.
Description
OPM seeks to establish a postal service health benefits program customer support center (herein known as the CSC) to execute the customer support functions described in the attached materials. The CSC would be deployed prior to open season of 2024.
Quick answers
Who was awarded contract 24322624F0095?
24322624F0095 was awarded to Maximus Federal Services, Inc. by Office of Personnel Management on April 18, 2024.
How much is contract 24322624F0095 worth?
The government has obligated $10,766,088 on 24322624F0095. Its current value, with exercised options, is $12,463,340. Its potential value, with all options, is $14,771,984.
Is contract 24322624F0095 an order under another contract?
Yes. 24322624F0095 is a delivery order under 24322623D0019, an indefinite delivery contract.
Was contract 24322624F0095 competed?
The extent of competition for 24322624F0095 was full and open competition.
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