2016 advancing veterans access via telephone services. The contractor shall provide direct support to VHA for the purpose of supporting VHA with call and contact centers, while extending and improving…
Ended Definitive Contract Awarded Last action
- Contract number
- VA70116C0032
- Awardee
-
KT Consulting, Inc. UEI WHH9LHLLN7L4
- Awarding agency
-
VA Technology Acquisition Center
Headquarters, Department of Veterans Affairs
- Obligated
- $4,369,832
Award facts
- Opportunity
-
- VA70116R0131 Solicitation number
- Advancing Veterans Access via Telephone Services COR: Scott Ballard VA101C60430 Award Notice · Posted Aug 9, 2016
- Contract value 100% obligated
- $4,369,831.94 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- NAICS code
- 541618 Other Management Consulting Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 5 offers Negotiated Proposal / Quote
- Pricing
- Firm Fixed Price
- Place of performance
- Tempe, AZ 85282, USA
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Funding Only Action | -$4,585 | |
| Change Order | $0 | |
| Change Order | $2,500 | |
| Funding Only Action | -$4,136 | |
| Supplemental Agreement for work within scope | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $1,180,355 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $334,500 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $569,000 | |
| Exercise an Option | $1,157,367 | |
| Original award | $1,134,831 |
Show all 14
About this award
This is a $4,369,831.94 firm-fixed-price definitive contract awarded by the VA Technology Acquisition Center to KT Consulting, Inc., a veteran-owned small business. The contract is for "Advancing Veterans Access via Telephone Services" and will have the contractor provide direct support to VHA for call and contact center services, building on previous efforts like Managing Veterans Access via the Telephone (MVAT), Improving Veterans Access via the Telephone (IVAT), and the MyVA Call Center Study (CCS). The contract has an ultimate completion date of September 29, 2017 and does not utilize a set-aside. KT Consulting has experience providing program management, IT services, training, engineering, and call center support to federal agencies.
Description
2016 advancing veterans access via telephone services. The contractor shall provide direct support to VHA for the purpose of supporting VHA with call and contact centers, while extending and improving upon the deliverables included in managing veterans access via the telephone (MVAT), improving veterans access via the telephone (IVAT) and myva call center study (CCS). Advancing veterans access via the telephone (AVAT) builds on the objectives and goals provided by the myva veterans experience (VE) office.
Quick answers
Who was awarded contract VA70116C0032?
VA70116C0032 was awarded to KT Consulting, Inc. by VA Technology Acquisition Center (Headquarters) on September 30, 2016.
How much is contract VA70116C0032 worth?
The government has obligated $4,369,832 on VA70116C0032.
Was contract VA70116C0032 competed?
The extent of competition for VA70116C0032 was full and open competition. The government received 5 offers.
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