This is a $4,369,831.94 firm-fixed-price definitive contract awarded by the VA Technology Acquisition Center to KT Consulting, Inc., a veteran-owned small business. The contract is for "Advancing Veterans Access via Telephone Services" and will have the contractor provide direct support to VHA for call and contact center services, building on previous efforts like Managing Veterans Access via the Telephone (MVAT), Improving Veterans Access via the Telephone (IVAT), and the MyVA Call Center Study (CCS). The contract has an ultimate completion date of September 29, 2017 and does not utilize a set-aside. KT Consulting has experience providing program management, IT services, training, engineering, and call center support to federal agencies.