On-site telephone operator service
Active Definitive Contract Awarded Last action
- Contract number
- 36C26222C0183
- Awardee
-
Innovation At Work Inc. UEI FBFALR6EY3V4
- Awarding agency
-
Veterans Integrated Service Network 22
Veterans Health Administration, Department of Veterans Affairs
- Obligated
- $2,570,515
Award facts
- Opportunity
-
- R426--Onsite Telephone Operators - San Diego VA Healthcare System Pre-Solicitation · 36C26222Q0919 · Posted May 17, 2022
- Contract value 100% obligated
- $2,570,515.02 Current and potential, with all options
- Completion date 83% complete
- Current and potential, with all options
- Contracting staff
- NAICS code
- 561421 Telephone Answering Services
- Set-aside
- Service-Disabled Veteran-Owned Small Business
- Competition
- Competed under SAP · 4 offers Simplified Acquisition
- Pricing
- Firm Fixed Price
- Place of performance
- San Diego, CA 92161, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Exercise an Option | $554,202 | |
| Supplemental Agreement for work within scope | $0 | |
| Exercise an Option | $554,202 | |
| Exercise an Option | $514,720 | |
| Funding Only Action | -$18,787 | |
| Exercise an Option | $483,089 | |
| Other Administrative Action | $0 | |
| Original award | $483,089 |
About this award
Veterans Integrated Service Network 22 awarded a $2.57 million definitive contract to Innovation At Work Inc., a service-disabled veteran-owned small business, for on-site telephone operator services at the San Diego VA Healthcare System on September 15, 2022, under a service-disabled veteran-owned small business set-aside.
The originating pre-solicitation, posted May 17, 2022, sought 24/7 switchboard services including all holidays, with an initial 12-month base period plus four 12-month option periods. The requirement calls for one operator per eight-hour shift to handle over 30,000 calls per month with a 15-second average speed of answer under NAICS 561421. Ultimate completion is September 14, 2027. Place of performance is San Diego, CA.
Under Service Contract Inventory reporting, the contract invoiced $464 thousand in FY2023 across 9.6 FTEs, $483 thousand in FY2024 across 5.8 FTEs, and $515 thousand in FY2025 across 10.0 FTEs. Government-paid hourly rates rose from $23.25 per hour in FY2023 to $40.10 per hour in FY2024. Innovation At Work Inc. self-performed all reported hours with no subcontractor labor.
Quick answers
Who was awarded contract 36C26222C0183?
36C26222C0183 was awarded to Innovation At Work Inc. by Veterans Integrated Service Network 22 (Veterans Health Administration) on September 15, 2022.
How much is contract 36C26222C0183 worth?
The government has obligated $2,570,515 on 36C26222C0183.
Was contract 36C26222C0183 competed?
The extent of competition for 36C26222C0183 was competed under sap. The government received 4 offers. It was set aside: Service-Disabled Veteran-Owned Small Business.
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